COSTA MESA, Calif.: 1 Nov. 2017 — Jim Miller, a well-recognized and trusted advisor to the financial services industry in customer experience and analytics, specifically with the top U.S. financial institutions, has been promoted to the new position of Vice President of Banking and Credit Card at J.D. Power, the global leader in consumer data & analytics and advisory services.
Miller, who has been with J.D. Power since 2012, will lead the overall strategic direction of the company’s growing Banking and Credit Card segment, including syndicated research studies, new product development, thought leadership and customer experience advisory services. Miller will report directly to Keith Webster, Senior Vice President and General Manager, SI Americas.
“There is no more qualified person for this position than Jim Miller,” Webster said. “Given his industry experience and his time with J.D. Power, he is the ideal person to lead our efforts to support the North American Banking and Credit Card industry.”
“Banks and credit card issuers have reached record highs in satisfaction by developing and executing customer focused strategies,” Miller said. “J.D. Power helps bring the voice of the customer to the banking and credit card industries and I look forward to continuing our partnerships with leading financial institutions to help drive further improvements in the customer experience across the industry.”
Previously, Miller was the Senior Director of Banking Services and was responsible for syndicated and proprietary studies in the banking industry such as the Retail Banking Satisfaction Study and Credit Card Satisfaction study. Prior to working for J.D. Power, he served as president of Prime Performance, Inc. and senior vice president at SunTrust. Miller holds an MBA from the University of Virginia Darden School of Business.
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. J.D. Power is a portfolio company of XIO Group, a global alternative investments and private equity firm headquartered in London, and is led by its four founders: Athene Li, Joseph Pacini, Murphy Qiao and Carsten Geyer.
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