COSTA MESA, Calif.: 2 February 2016 — J.D. Power presented its prestigious President’s Award today to FRHI Hotels and Resorts “in appreciation and recognition of its commitment to continuous improvement in customer satisfaction.”
FRHI Hotels and Resorts owns and operates Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissôtel Hotels & Resorts.
Finbarr O’Neill, president of J.D. Power, presented the award to Michael Glennie, president and CEO of FRHI Hotels and Resorts, at FRHI's corporate headquarters in Toronto.
“For over 40 years, J.D. Power has been voice of the customer across multiple industries around the globe as diverse as automotive, insurance, healthcare, telecom, and travel,” said O’Neill. “The consistent excellence achieved by FRHI Hotels and Resorts over the past decade is extremely rare for any company in any industry. This award is a testament to FRHI Hotels and Resorts’ commitment to its customers and its employees, and for its dedication to continuous improvement.”
O’Neill noted that FRHI Hotels and Resorts’ hotel brands “provide each and every guest with a unique and meaningful travel experience,” demonstrating that the guest experience is “at the heart of FRHI culture.”
The President’s Award is an award presented periodically that recognizes individuals or companies demonstrating dedication, commitment and sustained improvement in serving customers. During the 40-year history of J.D. Power, only 13 companies have previously received the award.
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