Helen Keller Hospital Recognized for Providing an Outstanding Inpatient Experience
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WESTLAKE VILLAGE, Calif.: 8 August 2012 — Helen Keller Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience."
"In achieving certification for inpatient services, Helen Keller Hospital is consistently demonstrating its ability to provide outstanding service from the moment patients arrive at the hospital to the time they are discharged," said Rick Millard, senior director of the healthcare practice at J.D. Power and Associates.
The service excellence distinction was determined by surveying recently discharged patients about their perceptions of their hospital visit and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance StudySM.
The telephone-based research conducted among Helen Keller Hospital patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
Helen Keller Hospital exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in providing patients with dignity and respect. The hospital receives particularly high ratings for the courtesy of the doctor.
The hospital also performs well in providing inpatients with emotional support, particularly with confidence and trust in doctor's skill level, as well as the treatment of family and friends.
"Receiving the J.D. Power and Associates Distinguished Hospital Recognition for the fourth year in a row is very exciting confirmation of Helen Keller Hospital's focus on providing excellent patient care," said W. Douglas Arnold, CEO of Helen Keller Hospital. "The constant attention to quality health care, from all of our employees and physicians, is being rewarded with extremely satisfied patients and family members. Caring for patients is the sole reason for our existence, and I pledge our continued commitment to being the premier health care provider in the Shoals."
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
McGraw-Hill announced on September 12, 2011, its intention to separate into two companies: McGraw-Hill Financial, a leading provider of content and analytics to global financial markets, and McGraw-Hill Education, a leading education company focused on digital learning and education services worldwide. McGraw-Hill Financial's leading brands include Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts energy information services and J.D. Power and Associates. With sales of $6.2 billion in 2011, the Corporation has approximately 23,000 employees across more than 280 offices in 40 countries. Additional information is available at http://www.mcgraw-hill.com/.
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