COSTA MESA, Calif.: 14 January 2016 — J.D. Power presented its prestigious President’s Award today to Edward Jones “in appreciation and recognition of its commitment to excellence in customer satisfaction.”
Finbarr O’Neill, president of J.D. Power, presented the award via video to Jim Weddle, managing partner for Edward Jones, at Edward Jones’ Annual Partners Meeting at its headquarters in St. Louis, Mo. Michael Foy, Dominic Langteau and David Wano from J.D. Power attended the meeting.
“Being focused on the client experience is at the heart of the Edward Jones culture,” said O’Neill. “We know that in your business a superior client experience goes hand-in-hand with providing superior support for the 13,000-plus financial advisors, and the branch office administrators that support them, who are the face of Edward Jones to your clients each and every day.”
Edward Jones has ranked highest in the J.D. Power U.S. Full-Service Investor Satisfaction StudySM in six of the past 10 years, has ranked highest seven consecutive times in the J.D. Power U.S. Financial Advisor Satisfaction StudySM.
“The results Edward Jones has achieved in the J.D. Power studies—and more broadly in terms of client service excellence—don’t just happen by accident,” said O’Neill, noting that J.D. Power is known as the “Voice of the Customer” globally across multiple industries as diverse as automotive, insurance, health care, telecom and travel. “So we speak from experience when we say that the consistent excellence achieved by Edward Jones over the past decade is extremely rare for any company in any industry.”
The President’s Award is an award presented periodically that recognizes individuals or companies demonstrating dedication, commitment and sustained improvement in serving customers. During the 40-year history of J.D. Power, only 11 companies have previously received the award.
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