Differences in Satisfaction among the Three Mobile Phone Service Providers Narrow
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For a Second Consecutive Year, au Ranks Highest in Customer Satisfaction with Mobile Phone Service in Japan
- Among providers ranked in the study, au ranks highest in overall satisfaction for a second consecutive year.
- Although the satisfaction gap between the highest- and lowest-ranked providers remains wider in network quality than in the other factors, the gap has decreased sharply from 2012.
- Users of VoIP application voice communication services experience problems at rates approximately three to six times higher than those who use provider services.
- The gap in overall satisfaction between the highest- and lowest-ranked providers has narrowed to seven index points in 2013 from 33 points in 2012. At the factor level, the gap between the highest- and lowest-performing providers remains widest in network quality again this year (58-point gap in 2013 vs. 119-point gap in 2012).
VoIP users experience high rate of problems
About J.D. Power Asia Pacific
cJ.D. Power Asia Pacific has offices in Tokyo, Singapore, Beijing, Shanghai and Bangkok that conduct customer satisfaction research and provide consulting services in the automotive, information technology and finance industries. Together, the five offices bring the language of customer satisfaction to consumers and businesses in China, India, Indonesia, Japan, Malaysia, Philippines, Taiwan and Thailand. Information regarding J.D. Power Asia Pacific and its products can be accessed through the Internet at japan.jdpower.com. Media e-mail contact: email@example.com
About J.D. Power
J.D. Power is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. Headquartered in Westlake Village, Calif., J.D. Power has offices in North/South America, Europe and Asia Pacific. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power is a business unit of McGraw Hill Financial.
About McGraw Hill Financial
McGraw Hill Financial (NYSE: MHFI) is a leading financial intelligence company providing the global capital and commodity markets with independent benchmarks, credit ratings, portfolio and enterprise risk solutions, and analytics. The Company's iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power, and McGraw Hill Construction. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com.
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