Overall Satisfaction Declines among Blood Glucose Meter Users

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Roche Diagnostics Ranks Highest in Overall Satisfaction with Blood Glucose Meters For a Second Consecutive Year

WESTLAKE VILLAGE, Calif.: 7 November 2013 Overall satisfaction with blood glucose meters among Medicare blood glucose meter users has declined a significant 18 points to 830 (on a 1,000-point scale) from 848 in 2012, while satisfaction among non-Medicare blood glucose meter users has only declined 7 points to 804 from 811 in 2012, according to the J.D. Power 2013 Blood Glucose Meter Satisfaction StudySM released today. 

"While still early, it's possible that declining satisfaction among seniors who use Medicare blood glucose meters may be related to changes under Medicare's National Mail-Order Program for diabetic supplies," said Scott Hawkins, director of the healthcare practice at J.D.Power. "As some Medicare recipients transition to new meters and others cope with finding supplies for existing meters, it could lead to lower satisfaction."

KEY FINDINGS

  • Roche Diagnostics ranks highest in overall satisfaction with a score of 824 and performs particularly well in the features and performance factors. 

  • Overall satisfaction with the meter brands of the four largest manufacturers ranked in the 2013 study is higher than satisfaction with meter brands that are not ranked (818 vs. 801, respectively). While the non-ranked meter brands perform well in cost of test strips, they perform lower than ranked brands in four of the six user experience factors, including design (812 vs. 843, respectively); features (762 vs. 792, respectively); performance (812 vs. 835, respectively); and ease of use (827 vs. 844, respectively). 

The 2013 Blood Glucose Meter Satisfaction Study is based on responses from 2,123 blood glucose meter users with Type 1 or Type 2 diabetes. The study was fielded in September 2013.

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