John Humphrey is Senior Vice President and General Manager of the Global Automotive Division at J.D. Power. He is the lead executive responsible for sales, strategy and operational management for the company’s global automotive practice covering North and South America, Europe and Asia.
Previously, Mr. Humphrey was Senior Vice President of International Operations with overall responsibility for the company’s global activities in Asia Pacific, Europe, Latin America and Canada, which includes offices in Tokyo, Singapore, Bangkok, Beijing, Shanghai, Toronto, London, Munich, Mexico City and Sao Paulo. He was responsible for strategic leadership and management for key global markets; establishing long-range goals and strategies; and coordinating all business and product development efforts covering the automotive, financial services, travel and telecom sectors.
Mr. Humphrey joined J.D. Power in 1989. From 2003 to 2008, he focused on the company’s Asia Pacific business, most recently serving as vice president and general manager of operations. He was responsible for the inception of the company’s China operations and resided in Shanghai for two years. He played a key role in further expanding J.D. Power’s presence in the Asia Pacific region. Earlier, he was an executive in the company’s Consulting Division. His primary responsibilities involved working with organizations to identify operational and process-related concerns, as well as consulting with client executives on the development and implementation of strategies for sales and customer retention improvement. Previously, he was responsible for analytical and advisement services in the areas of product quality; long-term durability and reliability; customer satisfaction; and distribution strategies.
Mr. Humphrey is a key spokesperson for J.D. Power. He is a frequent guest on major business networks and regularly quoted by the media on trends and future outlook for the global automotive industry.
Mr. Humphrey earned a bachelor’s degree in political science from Arizona State University and an MBA from Pepperdine University.