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Please direct all media inquiries to J.D. Power and Associates Corporate Communications Department:
J.D. Power and Associates
Corporate Communications
2625 Townsgate Road
Westlake Village, CA 91361
Toll Free: (800)274-5372
Phone: (805)418-8000
Fax: (805)418-8900
John Tews
Director, Media Relations
Troy, MI
(248)267-6800
Aimee Canlas
Sr. Manager, Media Relations
Westlake Village, CA
(805)418-8917
Syvetril Perryman
Media Relations Supervisor
Westlake Village, CA
(805)418-8103




Date
Press Release
Details
2/16/2012
2012 U.S. Wireless Purchase Experience Studies - Volume 1
2/15/2012
2012 U.S. Vehicle Dependability Study
2/15/2012
2012 Electric Utility Business Customer Satisfaction Study
2/15/2012
Avaya Recognized for Customer Service Excellence
2/9/2012
Memorial Hospital Recognized for Excellence
2/7/2012
Capital One Call Centers Recognized for Excellence
2/6/2012
Merrill Edge Call Centers Recognized for Excellence
2/2/2012
2012 U.S. Wireless Customer Care Performance Studies - Volume 1
1/31/2012
2012 Auto Claims Satisfaction Study—Wave 1
1/26/2012
2012 Avoider Study
1/25/2012
2012 Manufacturer Website Evaluation Study (MWES)—Wave 1
1/25/2012
January 2012 U.S. New-Vehicle Sales Update
1/24/2012
Liberty Mutual Insurance Recognized for Excellence
1/23/2012
MS LifeLines Recognized for Excellence
1/20/2012
The Valley Hospital Recognized for Excellence
1/17/2012
2011 Japan Replacement Tire Customer Satisfaction Index Study
1/11/2012
2012 Customer Retention Study
1/4/2012
Global Experience Specialists (GES) Recognized for Excellence
12/22/2011
2011 Thailand Automotive Performance, Execution and Layout Study
12/22/2011
December 2011 U.S. New-Vehicle Sales Update
12/21/2011
2011 Italy Vehicle Ownership Satisfaction Study
12/20/2011
2011 India Automotive Performance, Execution and Layout Study
12/16/2011
2011 U.S. Motorcycle Competitive Information Study
12/15/2011
2011 Thailand Initial Quality Study
12/15/2011
2011 Indonesia Initial Quality Study
12/15/2011
2011 China Vehicle Dependability Study
12/14/2011
2011 Japan Original Equipment Tire Customer Satisfaction Study
12/13/2011
Shoals Hospital Recognized for Excellence
12/6/2011
Freeman Customer Support Center Recognized for Excellence
12/5/2011
Northside Hospital Recognized for Excellence
12/1/2011
2011 U.S. Sales Satisfaction Index (SSI) Study
11/29/2011
2011 India Initial Quality Study
11/29/2011
2011 China Automotive Performance, Execution and Layout (APEAL) Study
11/29/2011
2011 Japan Broadband Internet Service Provider Customer Satisfaction Study
11/28/2011
2011 Japan Hotel Guest Satisfaction Study
11/23/2011
2011 UK Retail Banking Satisfaction Study
11/22/2011
2011 U.S. Navigation Usage and Satisfaction Study
11/21/2011
Forrest General Hospital Recognized for Excellence
11/21/2011
2011 Brazil Wireless Smartphone and Wireless Handset Satisfaction Studies
11/17/2011
November 2011 U.S. New-Vehicle Sales Update
11/17/2011
2011 U.S. Primary Mortgage Origination Satisfaction Study
11/17/2011
2011 UK Electricity and Gas Supplier Customer Satisfaction Study
11/15/2011
2011 North America Rental Car Satisfaction Study
11/8/2011
2011 Australia Customer Service Index Study
11/7/2011
Englewood Hospital and Medical Center Recognized for Excellence
11/1/2011
J.D. Power and Kantar Media Announce Collaboration
11/1/2011
2011 Malaysia Initial Quality Study
10/31/2011
2011 India Customer Satisfaction Study
10/27/2011
2011 China Initial Quality Study
10/27/2011
2011 U.S. Medium-Duty Truck Engine and Transmission Customer Satisfaction Study
10/27/2011
2011 U.S. Internet Service Provider Residential Customer Satisfaction Study
10/27/2011
2011 U.S. Auto Claims Satisfaction Study
10/27/2011
2011 European Hotel Guest Satisfaction Index Study
10/27/2011
2011 Japan Heavy-Duty Truck Ownership Satisfaction Study
10/26/2011
Boston Scientific Recognized for Excellence
10/25/2011
2011 Automotive Mobile Site Study
10/24/2011
2011 Smart Energy Consumer Behavioral Segmentation Study
10/21/2011
October 2011 U.S. New-Vehicle Sales Update
10/20/2011
2011 U.S. Small Business Banking Satisfaction Study
10/20/2011
2011 Japan Navigation Systems Customer Satisfaction Index Study - OEM
10/18/2011
Aetna’s Concierge Service Call Centers Recognized for Excellence
10/18/2011
UPMC Health Plan Recognized for Excellence
10/13/2011
2011 U.S. Residential Television Service Satisfaction Study
10/13/2011
2011 Japan Automotive Performance, Execution and Layout (APEAL) Study
10/11/2011
2011 Vietnam Customer Service Index Study
10/6/2011
2011 Japan Customer Satisfaction Index Study
10/4/2011
2011 Canadian Home Insurance Study
9/30/2011
2011 India Escaped Shopper Study
9/29/2011
2011 Indonesia Sales Satisfaction Index (SSI) Study
9/29/2011
2011 Website Performance Tools Report
9/29/2011
2011 U.S. Medium-Duty Truck Customer Satisfaction Study
9/29/2011
2011 U.S. Residential Telephone Customer Satisfaction Study
9/29/2011
2011 China Escaped Shopper Study (ESS)
9/28/2011
2011 Mexico Vehicle Ownership Satisfaction Study (VOSS)
9/28/2011
The Nebraska Medical Center Recognized for Excellence
9/28/2011
2011 Japan Sales Satisfaction Index (SSI) Study
9/27/2011
2011 Vietnam Sales Satisfaction Index Study
9/22/2011
September 2011 U.S. New-Vehicle Sales Update
9/22/2011
2011 Canadian Discount Brokerage Investor Satisfaction Study
9/22/2011
2011 Philippines Customer Satisfaction Index (CSI) Study
9/21/2011
2011 Gas Utility Residential Customer Satisfaction Study
9/20/2011
2011 U.S. National Pharmacy Study
9/16/2011
2011 U.S. Interior Quality and Satisfaction Study
9/15/2011
2011 Canadian Auto Insurance Study
9/15/2011
2011 Japan Business Mobile Phone Service Study
9/13/2011
2011 Japan Initial Quality Study
9/9/2011
2011 U.S. Multimedia Quality and Satisfaction Study
9/8/2011
2011 U.S. Wireless Handset Customer Satisfaction Studies—Vol. 2
9/2/2011
2011 Malaysia Sales Satisfaction Index Study
9/1/2011
2011 U.S. Heavy-Duty Truck Engine and Transmission Study
9/1/2011
U.S. National Homeowners Insurance Study
9/1/2011
2011 Japan Color Copier Customer Satisfaction Study
8/31/2011
2011 Television Mystery Shopping Report
8/31/2011
2011 India Sales Satisfaction Index Study
8/30/2011
2011 Brazil Retail Banking Customer Satisfaction Study
8/30/2011
2011 Canadian Customer Commitment Index Study
8/30/2011
J.D. Power Collaborates with The Professional Home Builders Institute
8/29/2011
2011 Taiwan Customer Service Index Study
8/25/2011
U.S. 2011 Wireless Network Quality Performance Study—Volume 2
8/25/2011
Prescription Solutions by OptumRx Recognized for Excellence
8/25/2011
2011 Canadian Full Service Investor Satisfaction Study
8/24/2011
Helen Keller Hospital Recognized for Excellence
8/23/2011
2011 Japan Auto Insurance Claims Satisfaction Study
8/23/2011
2011 Japan Auto Insurance Customer Satisfaction Study
8/19/2011
2011 U.S. Seat Quality and Satisfaction Study
8/18/2011
August 2011 U.S. New-Vehicle Sales Update
8/18/2011
2011 U.S. Credit Card Satisfaction Study
8/17/2011
St. Rose Dominican Hospitals – San Martín Campus Recognized for Excellence
8/17/2011
2011 Texas Residential Retail Electric Provider Customer Satisfaction Study
8/14/2011
2011 China Sales Satisfaction Index Study
8/11/2011
2011 U.S. Wireless Purchase Experience Studies—Volume 2
8/8/2011
Bank of America Merrill Lynch Recognized for Excellence
8/7/2011
2011 Philippines Sales Satisfaction Index Study
8/3/2011
2011 Appliance Retailer Satisfaction Study
8/3/2011
2011 Laundry and Kitchen Appliance Satisfaction Studies
8/2/2011
2011 Manufacturer Website Evaluation Study—Wave 2
8/2/2011
Nicor National Recognized for Excellence
8/1/2011
2011 U.S. Primary Mortgage Servicer Satisfaction Study
8/1/2011
2011 Malaysia Customer Service Index Study
8/1/2011
2011 Taiwan Sales Satisfaction Index (SSI) Study
8/1/2011
2011 Thailand Sales Satisfaction Index (SSI) Study
7/28/2011
2011 U.S. Dealer Financing Satisfaction Study
7/28/2011
2011 U.S. Wireless Customer Care Performance Studies
7/28/2011
2011 Property Claims Satisfaction Study
7/28/2011
2011 Brazil Vehicle Ownership Satisfaction Study
7/27/2011
2011 China Customer Service Index Study
7/27/2011
2011 Thailand Customer Service Index Study
7/27/2011
2011 Indonesia Customer Service Index Study
7/27/2011
2011 U.S. Automotive Performance, Execution and Layout (APEAL) Study
7/27/2011
2011 Home Buyer/Seller Study
7/26/2011
2011 Canadian Retail Banking Customer Satisfaction Study
7/21/2011
July 2011 U.S. New-Vehicle Retail Sales Update
7/21/2011
Riverview Medical Center Recognized for Excellence
7/20/2011
Safeco Insurance Sales Recognized for Excellence
7/20/2011
2011 North America Hotel Guest Satisfaction Index Study
7/19/2011
2011 Digital Single-Lens Reflex Camera Online Buyer Study
7/13/2011
2011 Electric Utility Residential Customer Satisfaction Study
7/11/2011
2011 China Retail Banking Satisfaction Study
7/7/2011
American Family Insurance Agents Recognized for Excellence
7/7/2011
2011 Builder and Remodeler Residential Window and Patio Door Satisfaction Study
7/7/2011
2011 Windows and Patio Doors Satisfaction Study
6/30/2011
2011 China New-Vehicle Intender Study
6/30/2011
2011 U.S. Heavy-Duty Truck Customer Satisfaction Study
6/30/2011
2011 U.S. Self-Directed Investor Satisfaction Study
6/30/2011
2011 Japan Winter Tire Retailer Satisfaction Index Study
6/30/2011
2011 Japan Service Station Customer Satisfaction Study
6/29/2011
2011 U.S. Residential Pay-to-View Study
6/29/2011
2011 India Auto Insurance Customer Satisfaction Index Study
6/28/2011
2011 U.S. National Auto Insurance Study
6/28/2011
Health First Health Plans Recognized for Excellence
6/27/2011
Six Carolinas HealthCare System Hospitals Recognized for Excellence
6/24/2011
June 2011 U.S. New-Vehicle Sales Update
6/23/2011
2011 U.S. Initial Quality Study (IQS)
6/23/2011
2011 U.S. Employer Health Insurance Plan Study
6/17/2011
TriWest Healthcare Alliance Recognized for Excellence
6/17/2011
2011 Germany Vehicle Ownership Satisfaction Study
6/16/2011
Catawba Valley Medical Center Recognized for Excellence
6/16/2011
2011 Canadian Manufacturer Website Evaluation Study
6/16/2011
2011 U.S. Full Service Investor Satisfaction Study
6/15/2011
2011 Georgia Retail Gas Provider Satisfaction Study
6/15/2011
2011 India Vehicle Dependability Study (VDS)
6/13/2011
J.D. Power Smart Energy Study Announcement
6/13/2011
India Automotive 2020 Report
6/9/2011
Safeco Insurance Claims Recognized for Excellence
6/9/2011
Cisco Recognized for Excellence
6/9/2011
2011 France Vehicle Ownership Satisfaction Study
6/8/2011
2011 North America Airline Satisfaction Study
6/2/2011
2011 U.S. Insurance Shopping Study
6/1/2011
Capital One Direct Banking Recognized for Excellence
5/27/2011
2011 U.S. Automotive Emerging Technologies Study
5/27/2011
2011 UK Vehicle Ownership Satisfaction Study
5/26/2011
Forrest General Hospital Recognized for Excellence
5/26/2011
2011 U.S. Motorcycle Helmet Satisfaction Study
5/25/2011
2011 Japan Winter Tire Customer Satisfaction Index Study
5/25/2011
2011 UK Mobile Phone Customer Satisfaction Study
5/19/2011
May 2011 New-Vehicle Sales Update
5/19/2011
2011 U.S. Major Provider Business Telecommunications Study–Data Services
5/18/2011
2011 U.S. Kitchen Cabinet Satisfaction Study
5/16/2011
Thibodaux Regional Medical Center Recognized for Excellence
5/12/2011
Avaya Recognized for Excellence
5/12/2011
2011 U.S. Interior Paint Satisfaction Study
5/10/2011
2011 Canadian Wireless Customer Satisfaction Study
5/9/2011
Genesis Medical Center Recognized for Excellence
5/4/2011
2011 U.S. Home Improvement Retailer Satisfaction Study
5/3/2011
Safeco Insurance Service Recognized for Excellence
5/3/2011
2011 Canadian Dealer Financing Satisfaction Study
4/28/2011
2011 U.S. Business Wireless Satisfaction Study
4/27/2011
2011 Walk-Behind Lawn Mower Study
4/27/2011
2011 U.S. Green Automotive Study
4/21/2011
2011 U.S. Retail Banking Satisfaction Study
4/20/2011
Guardian Recognized for Excellence
4/19/2011
Riverbed Technology Recognized for Excellence
4/19/2011
April 2011 U.S. New-Vehicle Retail Sales Update
4/18/2011
Global Emerging Markets Forecast Update
4/18/2011
General Service Administration MOBIS Schedule Awarded to J.D. Power
4/16/2011
2011 Alberta New-Home Builder Customer Satisfaction Study
4/12/2011
2011 Japan Life Insurance Claim Customer Satisfaction Study
4/12/2011
2011 Japan Life Insurance Contract Customer Satisfaction Study
4/11/2011
2011 U.S. Original Equipment Tire Customer Satisfaction Study
4/6/2011
Seven Saint Joseph Health System Hospitals Recognized for Excellence
4/6/2011
2011 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study
3/31/2011
2011 U.S. Wireless Non-Contract Customer Satisfaction Index Study
3/30/2011
2011 UK Fixed and Mobile Broadband ISP Studies
3/29/2011
2011 India Dealer Satisfaction with Automotive Manufacturers Study
3/26/2011
2011 Alberta Single-Family New-Home Builder Customer Satisfaction Study
3/24/2011
March 2011 U.S. New-Vehicle Sales Update
3/17/2011
U.S. Vehicle Dependability Study
3/17/2011
2011 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies-Vol. 1
3/17/2011
2011 U.S. Member Health Insurance Plan Study
3/16/2011
2011 Gas Utility Business Customer Satisfaction Study
3/11/2011
2011 U.S. Customer Service Index Study
3/4/2011
Finbarr O’Neill to Address The Conference Board’s Customer Experience Leadership Conference
3/3/2011
U.S. 2011 Wireless Call Quality Performance Study—Volume 1
3/1/2011
21st Century Insurance Call Center Recognized for Excellence
3/1/2011
2011 U.S. Retail Bank New Account Study
2/23/2011
2010 Japan Replacement Tire Retailer Customer Satisfaction Index Study
2/22/2011
Boston Scientific Recognized for Excellence
2/17/2011
Cross-Industry Customer Service Report
2/17/2011
February 2011 New-Vehicle Retail Sales Update
2/17/2011
2011 U.S. Wireless Retail Sales Satisfaction Study—Vol. 1
2/16/2011
2011 Electric Utility Business Customer Satisfaction Study
2/15/2011
2011 Global Automotive Outlook
2/10/2011
2011 Brazil Wireless Satisfaction Study—Volume 1
2/8/2011
Stuart Greif to Address 2011 Car Rental Show
2/3/2011
2011 U.S. Wireless Customer Care Performance Study—Vol. 1
2/3/2011
Xerox Recognized for Excellence
1/31/2011
The Hartford Recognized for Excellence
1/27/2011
GES Call Center Recognized for Excellence
1/26/2011
2011 Manufacturer Website Evaluation Study—Wave 1
1/25/2011
2010 South Africa SSI
1/21/2011
January 2011 New-Vehicle Sales Update
1/21/2011
The Valley Hospital Recognized for Excellence
1/20/2011
J.D. Power and Associates Hires Fabien Reille to Lead Digital Research
1/19/2011
2010 South Africa Initial Quality Study
1/10/2011
2010 Japan Replacement Tire Customer Satisfaction Index Study
12/22/2010
2010 India Automotive Performance, Execution and Layout (APEAL) Study
12/16/2010
Aetna’s Concierge Service Call Center Recognized for Excellence
12/16/2010
2010 U.S. Motorcycle Competitive Information Study
12/16/2010
J.D. Power Automotive Forecasting December 2010 Update
12/16/2010
2010 China Vehicle Dependability Study (VDS)
12/16/2010
2010 Japan Original Equipment Tire Customer Satisfaction Index Study
12/15/2010
The Women’s Hospital Recognized for Excellence
12/14/2010
2010 Avoider Study
12/14/2010
Six Carolinas HealthCare System Hospitals Recognized for Excellence
12/14/2010
Paramus Surgical Center Recognized for Excellence
12/9/2010
2010 Customer Retention Study
12/9/2010
The Valley Hospital Recognized for Excellence
12/6/2010
Freeman Customer Support Center Recognized for Excellence
12/5/2010
2010 New Zealand Vehicle Ownership Study
12/3/2010
Bank of America Merrill Lynch Retirement Contact Centers Recognized for Excellence
12/2/2010
2010 Thailand Automotive Performance, Execution and Layout (APEAL) Study
12/1/2010
2010 Mexico Vehicle Ownership Satisfaction Study
12/1/2010
2010 Texas Business Retail Electric Provider Customer Satisfaction Study
12/1/2010
Clarian West Medical Center Recognized for Excellence
11/30/2010
2010 Indonesia Initial Quality Study
11/30/2010
2010 Thailand Initial Quality Study
11/29/2010
2010 India Initial Quality Study
11/29/2010
2010 UK Retail Banking Satisfaction Study
11/29/2010
2010 U.S. Medium-Duty Truck Engine and Transmission Customer Satisfaction Study
11/25/2010
2010 Japan Light-Duty Truck Ownership Satisfaction Study
11/24/2010
2010 China Automotive Performance, Execution and Layout (APEAL) Study
11/24/2010
2010 Japan Hotel Reservations Website Customer Satisfaction Study
11/23/2010
2010 Canadian Restaurant Satisfaction Study - Vancouver Market
11/23/2010
2010 Canadian Restaurant Satisfaction Study - Toronto Market
11/22/2010
American Family Insurance Agents Recognized for Customer Service Excellence
11/19/2010
2010 Japan Hotel Guest Satisfaction Study
11/18/2010
2010 U.S. Navigation Usage and Satisfaction Study
11/18/2010
J.D. Power Automotive Forecasting November 2010 Update
11/18/2010
2010 U.S. Primary Mortgage Origination Satisfaction Study
11/17/2010
2010 U.S. Sales Satisfaction Index (SSI) Study
11/16/2010
2010 UK Auto Insurance Customer Satisfaction Study
11/16/2010
St. Mary's Hospital Recognized for Excellence
11/16/2010
2010 North America Rental Car Satisfaction Study
11/4/2010
2010 U.S. Auto Claims Satisfaction Study
11/4/2010
2010 Japan Corporate Network Service Customer Satisfaction Study
11/2/2010
2010 UK Electricity and Gas Supplier Customer Satisfaction Study
10/29/2010
2010 India Customer Service Index Study
10/28/2010
2010 Malaysia Initial Quality Study
10/28/2010
2010 China Initial Quality Study
10/28/2010
2010 Used Vehicle Market Report
10/28/2010
2010 U.S. Medium-Duty Truck Customer Satisfaction Study
10/28/2010
2010 Internet Service Provider Residential Customer Satisfaction Study
10/28/2010
2010 Japan Customer Service Index Study
10/27/2010
Drive Green 2020 Report
10/27/2010
2010 Vietnam Customer Service Index Study
10/27/2010
2010 Australia Customer Service Index Study
10/27/2010
2010 Japan Heavy-Duty Truck Ownership Satisfaction Study
10/22/2010
Mobile Device Usage Findings from Automotive Shoppers
10/22/2010
2010 U.S. Financial Advisor Satisfaction Study
10/21/2010
J.D. Power Automotive Forecasting October 2010 Update
10/21/2010
Five Trends for 2011 Emerge from Mining Social Media
10/21/2010
2010 U.S. Small Business Banking Satisfaction Study
10/21/2010
Frye Regional Medical Center Recognized for Excellence
10/21/2010
2010 European Hotel Guest Satisfaction Index Study
10/20/2010
J.D. Power Teams with Clarabridge and NetBase
10/18/2010
Five Carolinas HealthCare System Hospitals Recognized for Excellence
10/14/2010
2010 Japan Business IP Phone and Fixed Line Phone Service Satisfaction Study
10/13/2010
Forrest General Hospital Recognized for Excellence
10/12/2010
J.D. Power and Associates Announces Launch of J.D. PowerPanel
10/7/2010
2010 Japan Navigation Systems Customer Satisfaction Index Study - Aftermarket Systems
10/6/2010
2010 U.S. Residential Television Service Satisfaction Study
10/5/2010
2010 U.S. National Homeowners Insurance Study
10/5/2010
2010 Japan Navigation Systems Customer Satisfaction Index Study - OEM Systems
10/5/2010
2010 Japan IT Server Maintenance Satisfaction Study
10/5/2010
2010 Japan IT Solution Provider Customer Satisfaction Study-System Planning and Construction
10/1/2010
2010 India Escaped Shopper (ESS) Study
10/1/2010
2010 Vietnam Sales Satisfaction Index Study
9/30/2010
2010 U.S. Self-Directed Investor Satisfaction Study
9/30/2010
2010 Indonesia Sales Satisfaction Index Study
9/29/2010
Fin O'Neill to Participate in The Conference Board's Senior Marketing Executive Conference
9/28/2010
2010 Japan Sales Satisfaction Index Study
9/23/2010
J.D. Power Automotive Forecasting September 2010 Update
9/23/2010
2010 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies-Vol. 2
9/22/2010
2010 Gas Utility Residential Customer Satisfaction Study
9/21/2010
2010 U.S. National Pharmacy Study
9/16/2010
2010 Canadian Home Insurance Customer Satisfaction Study
9/16/2010
2010 Japan Business Mobile Phone Service Study
9/16/2010
2010 Japan Color Printer Satisfaction Study
9/15/2010
2010 U.S. Residential Telephone Customer Satisfaction Study
9/15/2010
2010 U.S. New-Home Builder Customer Satisfaction Study
9/9/2010
2010 U.S. Wireless Call Quality Performance Study—Vol. 2
9/2/2010
2010 U.S. Heavy-Duty Truck Engine and Transmission Study
8/31/2010
2010 Taiwan Customer Service Index Study
8/31/2010
2010 Malaysia Sales Satisfaction Index Study
8/31/2010
2010 India Sales Satisfaction Index (SSI) Study
8/31/2010
2010 Japan Color Copier Customer Satisfaction Study
8/31/2010
2010 Japan Mini-Car Initial Quality Study (IQS)
8/30/2010
Northside Hospital Recognized for Excellence
8/30/2010
2010 China Sales Satisfaction Index Study
8/27/2010
Health First Health Plans Recognized for Service Excellence
8/26/2010
2010 Canadian Auto Insurance Customer Satisfaction Study
8/26/2010
2010 U.S. Wireless Non-Contract Customer Satisfaction Study
8/26/2010
2010 U.S. Primary Mortgage Servicer Satisfaction Study
8/23/2010
2010 U.S. Multimedia Quality and Satisfaction Study
8/23/2010
2010 Canadian Customer Commitment Index Study
8/19/2010
J.D. Power Automotive Forecasting August 2010 Update
8/19/2010
2010 U.S. Credit Card Satisfaction Study
8/18/2010
2010 Texas Residential Retail Electric Provider Customer Satisfaction Study
8/17/2010
2010 Television Mystery Shopping Report
8/17/2010
2010 Japan Service Station Customer Satisfaction Study
8/16/2010
Cisco Recognized for Excellence
8/13/2010
Parkview Hospital Recognized for Excellence
8/12/2010
2010 U.S. Wireless Retail Sales Satisfaction Study–Vol. 2
8/11/2010
Behavioral Tribe Intelligence - Mobile Phone Usage
8/10/2010
Frances Oda Caille Named VP of Strategy and Planning
8/10/2010
2010 U.S. Restaurant Satisfaction Study
8/10/2010
2010 Japan Auto Insurance Customer Satisfaction Study
8/10/2010
2010 Japan Auto Insurance Claims Satisfaction Study
8/6/2010
2010 India Auto Insurance Customer Satisfaction Index Study
8/4/2010
2010 U.S. Laundry and Kitchen Appliances Studies
8/4/2010
2010 U.S. Appliance Retailer Satisfaction Study
8/3/2010
2010 U.S. National Auto Insurance Study
8/1/2010
2010 Thailand Sales Satisfaction Index Study
7/30/2010
2010 U.S. Seat Quality and Satisfaction Study
7/29/2010
2010 Malaysia Customer Service Index (CSI) Study
7/29/2010
2010 China Customer Service Index Study
7/29/2010
2010 Web Site Performance Tools Report—Wave 1
7/29/2010
2010 U.S. Wireless Customer Care Performance Study—Vol. 2
7/29/2010
2010 Canadian Electric Utility Residential Customer Satisfaction Study
7/29/2010
2010 U.S. Dealer Financing Satisfaction Study
7/28/2010
2010 Thailand Customer Service Index (CSI) Study
7/28/2010
2010 Philippines Sales Satisfaction Index Study
7/28/2010
2010 Canadian New-Home Builder Customer Satisfaction Study - Ottawa
7/28/2010
2010 Canadian New-Home Builder Customer Satisfaction Study - Greater Toronto Area
7/28/2010
2010 Home Buyer/Seller Study
7/27/2010
2010 Indonesia Customer Service Index Study
7/27/2010
2010 Manufacturer Website Evaluation Study (MWES)—Wave 2
7/27/2010
2010 North America Hotel Guest Satisfaction Index Study
7/27/2010
Helen Keller Hospital Recognized for Excellence
7/26/2010
J.D. Power Announces Opening of Regional Office in Sao Paulo, Brazil
7/22/2010
2010 Canadian Retail Banking Customer Satisfaction Study
7/22/2010
J.D. Power Automotive Forecasting July 2010 Update
7/22/2010
2010 U.S. National Citizen Satisfaction Benchmarking Study
7/20/2010
Nicor National Recognized for Excellence
7/19/2010
2010 U.S. Full Service Investor Satisfaction Study
7/15/2010
2010 U.S. Automotive Performance, Execution and Layout (APEAL) Study
7/15/2010
2010 U.S. Major Provider Business Telecommunications Study—Voice Services
7/15/2010
Holy Name Medical Center Recognized for Excellence
7/14/2010
2010 Electric Utility Residential Customer Satisfaction Study
7/14/2010
2010 Builder and Remodeler Residential Window and Patio Door Satisfaction Study
7/14/2010
2010 Windows and Patio Doors Satisfaction Study
7/9/2010
2010 China New-Vehicle Intender Study
7/8/2010
Riverview Medical Center Recognized for Excellence
7/8/2010
2010 U.S. Home Claims Satisfaction Study
7/2/2010
2010 China Retail Banking Satisfaction Study
7/1/2010
Smart Grid Technology Awareness Among Residential Utility Customers
7/1/2010
2010 U.S. Heavy-Duty Truck Customer Satisfaction Study
6/30/2010
2010 Philippines Customer Service Index Study
6/30/2010
2010 Taiwan Sales Satisfaction Index Study
6/30/2010
2009 Taiwan Sales Satisfaction Index (SSI) Study
6/30/2010
2010 India Vehicle Dependability Study
6/29/2010
2010 U.S. Employer Health Insurance Plan Study
6/24/2010
J.D. Power Automotive Forecasting June 2010 Update
6/24/2010
2010 U.S. Retail Bank New Account Study
6/24/2010
2010 Germany Vehicle Ownership Satisfaction Study (VOSS)
6/24/2010
2010 Japan Winter Tire Retailer Satisfaction Index Study
6/23/2010
2010 U.S. Automotive Emerging Technologies Study
6/23/2010
2010 Canadian Discount Brokerage Investor Satisfaction Study
6/23/2010
Capital One Direct Banking Recognized for Excellence
6/17/2010
2010 U.S. Initial Quality Study
6/17/2010
2010 U.S. Major Provider Business Telecommunications Study–Data Services
6/15/2010
2010 Canadian Full Service Investor Satisfaction Study
6/14/2010
Bank of America Merrill Lynch’s Global Commercial and Corporate Banking Client Services Recognized
6/10/2010
2010 France Vehicle Ownership Satisfaction Study (VOSS)
6/9/2010
2010 U.S. Kitchen Cabinet Satisfaction Study
6/8/2010
2010 North America Airline Satisfaction Study
6/3/2010
J.D. Power Tribe Intelligence Report
6/3/2010
2010 UK Vehicle Ownership Satisfaction Study (VOSS)
6/2/2010
2010 Cordless Drill/Driver Satisfaction Study
5/28/2010
2010 UK Mobile Phone Customer Satisfaction Study
5/27/2010
2010 Japan Winter Tire Customer Satisfaction Index Study
5/25/2010
2010 U.S. Insurance Shopping Study
5/25/2010
Englewood Hospital and Medical Center Recognized for Service Excellence
5/21/2010
2010 Canadian Manufacturer Web Site Evaluation Study
5/20/2010
2010 U.S. Motorcycle Helmet Satisfaction Study
5/20/2010
J.D. Power Automotive Forecasting May 2010 Update
5/20/2010
2010 U.S. Business Wireless Satisfaction Study
5/19/2010
2010 U.S. Home Improvement Retailer Satisfaction Study
5/14/2010
2010 Canadian Dealer Financing Satisfaction Study
5/13/2010
2010 U.S. Interior Paint Satisfaction Study
5/11/2010
2010 Walk-Behind Lawn Mower Study
5/10/2010
Richard Millard Appointed Senior Director of the Healthcare Practice
5/7/2010
J.D. Power Announces New Initiative in Dalian, China
4/27/2010
Catawba Valley Medical Center Recognized for Excellence
4/26/2010
Thibodaux Regional Medical Center Recognized for Excellence
4/22/2010
J.D. Power Automotive Forecasting April 2010 Update
4/22/2010
CIGNA Government Services Recognized for Excellence
4/22/2010
2010 U.S. Retail Banking Satisfaction Study
4/22/2010
China Automotive 2015: The Cost of Opportunity
4/15/2010
Six Carolinas HealthCare System Hospitals Recognized for Excellence
4/14/2010
The Nebraska Medical Center Recognized for Excellence
4/14/2010
J.D. Power Auto Intelligence Monitor
4/13/2010
Parrish Medical Center Recognized for Excellence
4/12/2010
2010 U.S. Original Equipment Tire Customer Satisfaction Study
4/5/2010
2010 India Original Equipment Tire Customer Satisfaction Index Study
4/1/2010
2010 U.S. Member Health Insurance Plan Study
4/1/2010
2010 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies
3/31/2010
Global Light-Vehicle Automotive Forecast March 2010 Update
3/31/2010
UK Fixed and Mobile Broadband ISP Studies
3/25/2010
The Global Automotive Industry Outlook for 2010: Q&A with John Humphrey
3/24/2010
TriWest Healthcare Alliance Recognized for Excellence
3/19/2010
J.D. Power Automotive Forecasting March 2010 Update
3/18/2010
2010 U.S. Vehicle Dependability Study
3/17/2010
2010 Gas Utility Business Customer Satisfaction Study
3/4/2010
2010 U.S. Wireless Retail Sales Satisfaction Study–Vol. 1
3/4/2010
The Auto Industry Outlook for 2010
3/3/2010
Global Experience Specialists (GES) Recognized for Excellence
3/2/2010
HealthFusion Recognized for Excellence
3/1/2010
Vital Images Recognized for Excellence in Certified Technology Service and Support Program
2/25/2010
J.D. Power Automotive Forecasting February 2010 Update
2/25/2010
Boston Scientific Recognized for Service Excellence
2/25/2010
2009 Japan Replacement Tire Retailer Study
2/24/2010
2010 Customer Service Index (CSI) Study
2/18/2010
2010 Wireless Call Quality Performance Study—Volume 1
2/18/2010
2010 North America Airport Satisfaction Study
2/17/2010
21st Century Insurance Recognized for Excellence
2/11/2010
2009 Japan Replacement Tire Customer Satisfaction Index Study
2/11/2010
2010 Insurance Agency Satisfaction Study—Personal Lines
2/11/2010
Valley View Hospital Recognized for Excellence
2/11/2010
The Hartford Recognized for Excellence
2/4/2010
2010 Wireless Customer Care Performance Study—Vol. 1
2/3/2010
Safeco Insurance Recognized for Excellence
2/3/2010
2010 Electric Utility Business Customer Satisfaction Study
1/26/2010
2010 Manufacturer Web Site Evaluation Study—Wave 1
1/26/2010
Xerox Recognized for Excellence in Certified Technology Service and Support Program
1/26/2010
Paramus Surgical Center Recognized for Excellence
1/22/2010
The Women's Hospital Recognized for Excellence
1/22/2010
J.D. Power Automotive Forecasting January Update
1/20/2010
Avaya Recognized for Excellence in Certified Technology Service and Support Program
1/19/2010
CIGNA HealthCare Recognized for Excellence
1/18/2010
UPMC Health Plan Recognized for Excellence
1/17/2010
Karen Cai to Lead Financial Services Research Division for J.D. Power Asia Pacific, Shanghai
1/13/2010
Stuart Greif Named VP and General Manager of Global Travel and Hospitality Practice
1/7/2010
John Humphrey Named Senior VP of Global Automotive Operations
1/6/2010
2009 Japan Original Equipment Tire Customer Satisfaction Index Study
1/6/2010
Genesis Medical Center Recognized for Excellence
1/5/2010
Four Carolinas Hospitals Recognized for Excellence
12/24/2009
2009 Japan Automotive Emerging Technologies Study
12/23/2009
J.D. Power Automotive Forecasting December Update
12/22/2009
2009 Home Claims Satisfaction Study
12/17/2009
2009 Motorcycle Competitive Information Study
12/17/2009
2009 UK Roadside Assistance Study
12/15/2009
2009 Thailand Automotive Performance, Execution and Layout Study
12/15/2009
2009 Avoider Study
12/14/2009
2009 India Automotive Performance, Execution and Layout (APEAL) Study
12/11/2009
Bayhealth Medical Center Recognized for Excellence
12/10/2009
2009 Customer Retention Study
12/10/2009
The Valley Hospital Recognized for Excellence
12/9/2009
Hackensack University Medical Center Recognized for Excellence
12/8/2009
2009 Sales Satisfaction Index Study
12/3/2009
2009 Texas Business Retail Electric Provider Customer Satisfaction Study
12/3/2009
2009 Japan Digital Camcorder Customer Satisfaction Study
12/1/2009
2009 Navigation Usage and Satisfaction Study
11/30/2009
2009 Japan Dealer Attitude Study
11/30/2009
2009 Japan High-Speed Internet Service Provider Customer Satisfaction Study
11/26/2009
2009 China Automotive Performance, Execution and Layout Study
11/26/2009
2009 Thailand Initial Quality Study
11/26/2009
2009 Japan Hotel Guest Satisfaction Index Study
11/25/2009
2009 Medium-Duty Truck Engine and Transmission Customer Satisfaction Study
11/24/2009
2009 India Initial Quality Study
11/24/2009
2009 Japan Light-Duty Truck Ownership Satisfaction Study
11/22/2009
2009 Indonesia Initial Quality Study
11/19/2009
J.D. Power Automotive Forecasting November Update
11/17/2009
Lake Pointe Medical Center Recognized for Excellence
11/17/2009
2009 Rental Car Satisfaction Study
11/12/2009
2009 Primary Mortgage Origination Satisfaction Study
11/6/2009
Jacob George to Lead China Operations for J.D. Power Asia Pacific
11/5/2009
2009 Auto Claims Satisfaction Study
11/4/2009
2009 UK Electricity and Gas Supplier Customer Satisfaction Study
11/4/2009
2009 Japan Flat-Panel Television Customer Satisfaction Index Study
11/4/2009
2009 Japan Blu-Ray Disc Recorder Customer Satisfaction Study
10/29/2009
2009 Japan Customer Service Index (CSI) Study
10/29/2009
2009 China Initial Quality Study
10/29/2009
2009 Used-Vehicle Market Report
10/29/2009
2009 Japan Heavy-Duty Truck Ownership Satisfaction Study
10/28/2009
2009 Internet Service Provider Residential Customer Satisfaction Study
10/27/2009
2009 Vietnam Customer Service Index (CSI) Study
10/27/2009
2009 Canadian Wireless Customer Satisfaction Study
10/26/2009
2009 India Customer Service Index (CSI) Study
10/23/2009
J.D. Power Automotive Forecasting October Update
10/22/2009
2009 Medium-Duty Truck Customer Satisfaction Study
10/22/2009
2009 European Hotel Guest Satisfaction Index Study
10/21/2009
Aetna's Concierge Service Recognized for Excellence
10/20/2009
2009 Malaysia Initial Quality Study
10/20/2009
2009 Small Business Banking Satisfaction Study
10/16/2009
2009 Automotive Internet Roundtable—Mobile Marketing
10/15/2009
2009 Automotive Internet Roundtable—Decreased Breakeven Point
10/15/2009
2009 Automotive Internet Roundtable—Changing Customer Perceptions
10/15/2009
2009 Automotive Internet Roundtable—Clickstream and Social Media
10/14/2009
Forrest General Hospital Recognized for Excellence
10/13/2009
APX Alarm Recognized for Excellence
10/8/2009
2009 Teens and Early Careerists Tribes Intelligence Reports - Automotive
10/8/2009
2009 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies
10/8/2009
2009 Japan Navigation Systems Customer Satisfaction Index Study
10/7/2009
2009 Residential Television Service Satisfaction Study
10/5/2009
2009 Web Site Performance Tools Report—Wave 1
10/5/2009
2009 National Homeowners Insurance Study
10/1/2009
2009 Teens and Early Careerists Tribe Intelligence Reports
10/1/2009
Staples Inc. Recognized for Providing an Outstanding Customer Service Experience
10/1/2009
2009 Self-Directed Investor Satisfaction Study
10/1/2009
2009 Japan Navigation Systems Customer Satisfaction Index Study
9/30/2009
2009 Indonesia Sales Satisfaction Index Study
9/29/2009
2009 Japan Mini-Car Automotive Performance, Execution and Layout (APEAL) Study
9/28/2009
2009 India Escaped Shopper Study
9/28/2009
2009 Vietnam Sales Satisfaction Index (SSI) Study
9/27/2009
2009 Japan Sales Satisfaction Index Study
9/27/2009
2009 Taiwan Customer Service Index Study
9/25/2009
2009 Japan Color Printer Customer Satisfaction Study
9/25/2009
2009 Japan Business Mobile Telephone/PHS Service Customer Satisfaction Index Study
9/24/2009
J.D. Power Automotive Forecasting September Update
9/24/2009
American Family Insurance Agents Recognized for Customer Service Excellence
9/23/2009
2009 Gas Utility Residential Customer Satisfaction Study
9/23/2009
2009 Canadian Home and Auto Insurance Customer Satisfaction Study
9/22/2009
2009 Mexico Vehicle Ownership Satisfaction Study
9/21/2009
2009 Heavy-Duty Truck Engine and Transmission Study
9/18/2009
2009 Alberta Single-Family New-Home Builder Customer Satisfaction Study
9/18/2009
2009 Alberta Multi-Family New-Home Builder Customer Satisfaction Study
9/18/2009
J.D. Power and Associates and GoalLine Solutions Announce Alliance
9/18/2009
2009 Japan Used-Vehicle Sales Satisfaction Index Study
9/17/2009
2009 Wireless Retail Sales Satisfaction Study–Volume 2
9/17/2009
2009 National Pharmacy Study
9/16/2009
2009 Residential Telephone Customer Satisfaction Study
9/15/2009
2009 U.S. New-Home Builder Customer Satisfaction Study
9/14/2009
2009 Power Auto Offline Media Report—Summer Edition
9/14/2009
Nicor National Recognized for Excellence
9/10/2009
2009 Walk-Behind Lawn Mower Study
9/9/2009
2009 Canadian New-Condominium Builder Customer Satisfaction Study
9/8/2009
2009 Television Retail Insights Report- Q2 Update
9/1/2009
2009 Credit Card Satisfaction Study
8/31/2009
2009 Japan Mini-Car Initial Quality Study
8/28/2009
2009 Japan Service Station Customer Satisfaction Study
8/27/2009
2009 Malaysia Sales Satisfaction Index (SSI) Study
8/27/2009
2009 Wireless Call Quality Performance Study - Volume 2
8/27/2009
2009 Japan Color Copier Customer Satisfaction Study
8/26/2009
2009 India Sales Satisfaction Index (SSI) Study
8/26/2009
2009 China Sales Satisfaction Index (SSI) Study
8/26/2009
2009 Multimedia Quality and Satisfaction Study
8/26/2009
2009 Laundry Appliances and Kitchen Appliances Studies
8/26/2009
2009 Appliance Retailer Study
8/25/2009
Northside Hospital Recognized for Excellence
8/25/2009
2009 Primary Mortgage Servicer Satisfaction Study
8/20/2009
2009 Texas Residential Retail Electric Provider Customer Satisfaction Study
8/20/2009
J.D. Power Automotive Forecasting August Update
8/18/2009
2009 Canadian Customer Commitment Index Study
8/17/2009
2009 National Auto Insurance Study
8/13/2009
2009 Wireless Customer Care Performance Study—Volume 2
8/13/2009
2009 Full-Service Moving Company Customer Satisfaction Study
8/13/2009
2009 Canadian Retail Banking Customer Satisfaction Study
8/12/2009
Q & A with Gary Dilts: The Auto Industry Recovery
8/12/2009
Four Carolinas Hospitals Recognized for Excellence
8/11/2009
2009 Canadian New-Home Builder Customer Satisfaction Study - Ottawa
8/11/2009
2009 Builder and Remodeler Residential Window and Patio Door Satisfaction Study
8/11/2009
2009 Windows and Patio Doors Satisfaction Study
8/11/2009
2009 Canadian New-Home Builder Customer Satisfaction Study - Greater Toronto Area
8/11/2009
2009 Japan Auto Insurance Claims Satisfaction Study
8/11/2009
2009 Japan Auto Insurance Customer Satisfaction Study
8/4/2009
2009 Dealer Financing Satisfaction Study
8/3/2009
2009 Heavy-Duty Truck Customer Satisfaction Study
8/2/2009
2009 Indonesia Customer Service Index (CSI) Study
8/2/2009
2009 Malaysia Customer Service Index (CSI) Study
7/30/2009
2009 Thailand Sales Satisfaction Index Study
7/30/2009
2009 U.S. Wireless Prepaid Customer Satisfaction Index Study
7/30/2009
2009 Home Buyer/Seller Study
7/29/2009
2009 China Customer Service Index Study
7/28/2009
2009 North America Hotel Guest Satisfaction Index Study
7/26/2009
2009 Philippines Sales Satisfaction Index (SSI) Study
7/24/2009
J.D. Power Automotive Forecasting July 2009 Update
7/22/2009
2009 Vehicle Launch Index (VLI)
7/21/2009
2009 China Retail Banking Satisfaction Study
7/21/2009
2009 Full Service Investor Satisfaction Study
7/16/2009
2009 Automotive Performance, Execution and Layout Study
7/15/2009
2009 Major Provider Business Telecommunications Voice Services Study
7/15/2009
2009 India Auto Insurance Customer Satisfaction Index (AIS) Study
7/15/2009
2009 Canadian Discount Brokerage Investor Satisfaction Study
7/14/2009
2009 Retail Bank Shopping Study
7/8/2009
2009 Thailand Customer Service Index (CSI) Study
6/30/2009
2009 North America Airline Satisfaction Study
6/28/2009
2009 Philippines Customer Service Index (CSI) Study
8/9/2006
Vehicle Dependability Study

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