Thu, 04/26/2018 | Insurance
J.D. Power 2018 U.S. Insurance Shopping Study
There’s never been a more competitive environment for auto insurers in the battle to win and retain business. According to the J.D. Power 2018 U.S.
Thu, 04/26/2018 | Wireless Providers
J.D. Power 2018 Canada Wireless Customer Care Study
Canada’s wireless providers should take note of the effect their issue-resolution processes have on customer retention. According to the J.D.
Thu, 04/26/2018 | Manufacturer/OEM
2018 India Two-Wheeler Customer Service Index (2WCSI) Study
Although vehicle manufacturers (OEMs) place a strong focus on executing service quality-related processes, such as work done right the first time and washing the vehicle after servicing, these processes alone do not necessarily correspond to the highest levels of customer satisfaction, according
Wed, 04/25/2018 | Credit Card
J.D. Power 2018 China Credit Card Satisfaction (CCS) Study
With over 20% growth in new credit cards issued last year in China, cardholders are putting pressure on their issuer’s customer service, benefits and rewards to garner satisfaction. Issuers delivering on their promise drives satisfaction and loyalty, according to the J.D.
Mon, 04/23/2018 | Announcement
NADAguides Data Integration Announcement
J.D. Power consumer ratings, reviews and scores will now be available on NADAguides.com, the largest car-shopping site for vehicle pricing, deals and car-shopping tools. The planned site enhancements occur just eight months after NADAguides.com was acquired by J.D. Power.