Wed, 05/02/2018 | Announcement
J.D. Power and Qualtrics Create Alliance to Provide Strategic Customer Experience Solutions
J.D. Power, a global leader in consumer insights, advisory services and data and analytics, and Qualtrics, the leader in experience management, announces an alliance to provide strategic customer experience solutions for brands in nearly every industry.
Fri, 04/27/2018 | J.D. Power News
Koji Yamamoto to Join J.D. Power as President for Japan
Koji Yamamoto, a seasoned automotive and technology executive, has been appointed President and Representative Director of J.D. Power Japan, effective May 8.
Thu, 04/26/2018 | Wireless Providers
J.D. Power 2018 Canada Wireless Customer Care Study
Canada’s wireless providers should take note of the effect their issue-resolution processes have on customer retention. According to the J.D.
Thu, 04/26/2018 | Manufacturer/OEM
2018 India Two-Wheeler Customer Service Index (2WCSI) Study
Although vehicle manufacturers (OEMs) place a strong focus on executing service quality-related processes, such as work done right the first time and washing the vehicle after servicing, these processes alone do not necessarily correspond to the highest levels of customer satisfaction, according
Thu, 04/26/2018 | Wealth Management
J.D. Power 2018 U.S. Self-Directed Investor Satisfaction Study
A significant number of self-directed investors seeking guidance from their firm are getting neither the frequency nor the quality of proactive contact they want. According to the J.D. Power 2018 U.S.