Thu, 05/10/2018 | Wireless Providers
J.D. Power 2018 Canada Wireless Network Quality Study
Customers in Canada are not in a rush to upgrade their wireless devices to newer models and, as a result, are experiencing more network quality issues, especially among heavy data users. According to the J.D.
Wed, 05/09/2018 | Utilities
J.D. Power 2018 Water Utility Residential Customer Satisfaction Study
The Environmental Protection Agency’s (EPA) Consumer Confidence Reports, which are produced by all community water utilities in the United States to measure the quality of their drinking water, may not be giving a complete picture of end-consumer water quality. According to the J.D.
Mon, 05/07/2018 | Insurance
J.D. Power 2018 Canadian Auto Insurance Satisfaction Study
Customer satisfaction with Canadian auto insurance companies has declined during the past year, mainly due to rising consumer expectations and a lack of proper communication on rate action.
Thu, 05/03/2018 | Banking
J.D. Power 2018 Canadian Retail Banking Satisfaction Study
Canadian banks’ significant investment into technology is paying off in shifting more people to leverage digital channels, with 47% of retail banks customers now categorized as “digital-centric.” In fact, 32% of customers who use retail banking are digital-only customers who opt to do their banki
Wed, 05/02/2018 | Announcement
J.D. Power and Qualtrics Create Alliance to Provide Strategic Customer Experience Solutions
J.D. Power, a global leader in consumer insights, advisory services and data and analytics, and Qualtrics, the leader in experience management, announces an alliance to provide strategic customer experience solutions for brands in nearly every industry.