Wed, 11/15/2017 | Manufacturer/OEM
J.D. Power 2017 U.S. Sales Satisfaction Index Study
Car shoppers are arming themselves with more vehicle information before going into a dealership, but it’s the pre-purchase interaction with the salesperson that leads to high sales satisfaction, according to the J.D. Power 2017 U.S. Sales Satisfaction Index Study.SM
Wed, 11/15/2017 | Travel
J.D. Power 2017 Airline Loyalty Program Satisfaction Study
Airline loyalty rewards program benefits that extend beyond airline services and ticket fees have a significant effect on customer satisfaction, according to the J.D.
Wed, 11/15/2017 | Retail
J.D. Power 2017 Mattress Satisfaction Report
Mattress customer satisfaction has declined from 2016, due to comfort levels and ineffective pricing according to the J.D. Power 2017 Mattress Satisfaction Report.SM
Tue, 11/14/2017 | Manufacturer/OEM
U.A.E. Automotive Studies
Mon, 11/13/2017 | Automotive Finance
J.D. Power 2017 U.S. Consumer Financing Satisfaction Study
Digital auto loan applications have the power to increase customer satisfaction, but wide variance in the execution of the digital application process has created a significant performance gap between top and bottom performing lenders, according to the J.D. Power 2017 U.S.