Mon, 09/18/2017 | P&C Insurance
J.D. Power 2017 U.S. Home Insurance Study
U.S. homeowners and renters insurance customer satisfaction has reached an all-time high following a multi-year run of declining catastrophic losses and relatively stable pricing, according to the J.D. Power 2017 U.S.
Thu, 09/14/2017 | Retail
J.D. Power 2017 New Autoshopper Study
Users of “disruptive” websites and apps—such as Zappos, Netflix, Uber and AirBnB—digital brands that challenge traditional business models, spend more time using their smartphones to conduct research prior to visiting a dealership, according to the J.D.
Thu, 09/14/2017 | Banking
J.D. Power 2017 Canadian Self-Directed Investor Satisfaction Study
Self-directed investors do not necessarily want to go it alone, but advisory firms have yet to crack the code on the perfect hybrid solution, which effectively combines tailored advice with self-service tools and resources, a key finding of the J.D.
Wed, 09/13/2017 | Electric & Gas Utilities
2017 Gas Utility Residential Customer Satisfaction Study
Industry-wide efforts to improve safety through a combination of multimedia direct customer outreach and residential safety inspections are having a positive effect on residential gas utility customer satisfaction. According to the J.D.
Wed, 09/13/2017 | Manufacturer/OEM
2017 Tech Experience Index (TXI) Study
While non-premium and premium vehicle owners are equally satisfied with the level of technology—and its ease of use—in their new vehicle, a degree of “lost value” still exists since most owners don’t completely understand and use all available vehicle technology, according to the J.D.