Thu, 06/14/2018 | Insurance
2018 U.S. Auto Insurance Study
Despite steadily increasing premiums, auto insurance customers are more satisfied with their carriers than ever. The reason? According to the J.D. Power 2018 U.S.
Wed, 06/13/2018 | Home Improvement
2018 Home Improvement Retailer Satisfaction Study
Menards ranks highest in customer satisfaction among home improvement retailers for the first time, according to the J.D.
Fri, 06/08/2018 | Banking|
Fri, 06/08/2018 | Credit Card
2018 U.S. Banking and Credit Card App Satisfaction Studies
U.S. banks and credit card companies are setting a new standard for customer satisfaction with mobile apps, winning a rapidly growing user base and achieving the highest satisfaction scores of any industry in which J.D. Power measures satisfaction. According to the J.D. Power 2018 U.S.
Fri, 06/08/2018 | Banking
2018 Canada Banking App Satisfaction Study
Although nearly half of customers of Canadian retail banks are now considered “digital-centric” frequent users of mobile banking apps, customer satisfaction with the mobile banking experience has significantly declined this year. According to the J.D.
Tue, 06/05/2018 | Automotive Finance
2018 Malaysia Auto Consumer Finance Study
Although most customers still apply for their auto finance by filling out paperwork, these customers are less satisfied than those applying online (746 vs. 784, respectively, on a 1,000-point scale), according to the J.D. Power 2018 Malaysia Auto Consumer Finance Study.