Thu, 09/28/2017 | Manufacturer/OEM
J.D. Power 2017 Mexico Customer Service Index (CSI) Study
Automotive dealership service advisors who recommend more than the original work requested during a service visit—and can honestly justify why the added work is needed—have higher customer satisfaction and their customers are willing to spend more money, according to the J.D.
Tue, 09/26/2017 | Manufacturer/OEM
2017 Australia Sales Satisfaction Index Study - Mass Market
Nearly half (43%) of customers who enter car dealerships have not yet decided on the exact make or model they plan to purchase, according to the J.D. Power 2017 Australia Sales Satisfaction Index (Mass Market) Study.
Mon, 09/25/2017 | Manufacturer/OEM
2017 Taiwan Sales Satisfaction Index (SSI) Study - Luxury Segment
Sales volume for luxury automotive brands has increased in Taiwan, resulting in a longer waiting time for vehicles to be delivered, according to the J.D. Power 2017 Taiwan Sales Satisfaction Index (SSI) Study.
Thu, 09/21/2017 | Travel
J.D. Power 2017 North America Airport Satisfaction Study
Overall passenger satisfaction with North American airports has reached an all-time high, as airports of every size have found creative ways to address the challenges of constant construction projects and increased passenger capacity demand. That’s the finding of the J.D.
Thu, 09/21/2017 | Manufacturer/OEM
J.D. Power 2017 Japan Automotive Performance, Execution and Layout (APEAL) Study
As new vehicles are equipped with more features that support safe driving, new-vehicle appeal improves, according to the J.D. Power 2017 Japan Automotive Performance, Execution and Layout (APEAL) Study.SM