Wed, 03/16/2011 | Electronics
2011 Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies
J.D. Power and Associates Reports:Social Media Use Drives Higher Satisfaction among Owners of Smartphones and Traditional Mobile Phones
Thu, 03/03/2011 | Wireless Providers
2011 Wireless Call Quality Performance Study
Shifts in wireless phone usage, including smartphone and texting use, as well as an increase in the percentage of wireless calls being made and received inside buildings, has led to a halt in overall call quality improvement, according to the J.D. Power and Associates U.S.
Thu, 02/17/2011 | Wireless Providers
2011 Wireless Retail Sales Satisfaction Study
Thu, 02/03/2011 | Wireless Providers
2011 Wireless Customer Care Performance Study
Customer service issues that are personally handled by a service representative, either over the phone or at a retail store, are significantly more satisfying to customers than are automated response interactions, according to the J.D. Power and Associates 2011 U.S.
Sun, 11/29/2009 | Manufacturer/OEM
2009 China Automotive Performance, Execution and Layout (APEAL) Study
Although automakers in China have made considerable strides in improving new-vehicle quality during the past three years, owner satisfaction with new-vehicle performance and design have remained flat during the same time frame, according to the J.D.