2012 Gas Utility Business Customer Satisfaction Study
In a reversal from 2011, satisfaction with communications from gas utilities has improved significantly among business customers, which has contributed to a notable increase in overall satisfaction, according to the J.D.
Tue, 03/13/2012 | Retail
2012 U.S. Customer Service Index (CSI) Study
Vehicle owners who visit dealer facilities for service are considerably more satisfied with their experience at dealerships than with service from independent facilities, according to the J.D. Power and Associates 2012 U.S. Customer Service Index (CSI) Study.
Mon, 03/12/2012 | Health Insurance
2012 U.S. Member Health Plan Study
Anticipating the impact of healthcare reform, nearly four in 10 health plan members with employee-sponsored insurance say they would shop for coverage through a health insurance exchange if they had the opportunity, according to the J.D. Power and Associates 2012 U.S.
Tue, 02/28/2012 | Wireless Providers
2012 U.S. Wireless Network Quality Performance Study (Volume 1)
WESTLAKE VILLAGE, Calif.: 1 March 2012 - Overall wireless network problem incidence has increased from 2011, driven primarily by issues with data services including mobile Web and email, according to the J.D. Power and Associates 2012 U.S.
Mon, 02/27/2012 | Retail
2012 February Forecast
New-vehicle retail sales performance in February has been strong month-to-date, with the selling rate outperforming January's, according to a monthly sales