Mon, 05/07/2018 | Insurance
J.D. Power 2018 Canadian Auto Insurance Satisfaction Study
Customer satisfaction with Canadian auto insurance companies has declined during the past year, mainly due to rising consumer expectations and a lack of proper communication on rate action.
Thu, 05/03/2018 | Banking
J.D. Power 2018 Canadian Retail Banking Satisfaction Study
Canadian banks’ significant investment into technology is paying off in shifting more people to leverage digital channels, with 47% of retail banks customers now categorized as “digital-centric.” In fact, 32% of customers who use retail banking are digital-only customers who opt to do their banki
Wed, 05/02/2018 | Manufacturer/OEM
2018 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study
Improvement in product quality over the past five years has resulted in a higher frequency of tire brand image being cited as an important purchase criteria during the replacement process, according to the J.D. Power 2018 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study.
Wed, 05/02/2018 | Announcement
J.D. Power and Qualtrics Create Alliance to Provide Strategic Customer Experience Solutions
J.D. Power, a global leader in consumer insights, advisory services and data and analytics, and Qualtrics, the leader in experience management, announces an alliance to provide strategic customer experience solutions for brands in nearly every industry.
Fri, 04/27/2018 | J.D. Power News
Koji Yamamoto to Join J.D. Power as President for Japan
Koji Yamamoto, a seasoned automotive and technology executive, has been appointed President and Representative Director of J.D. Power Japan, effective May 8.