Wed, 03/21/2018 | Announcement
Dave Habiger Appointed President and CEO of J.D. Power
Dave Habiger is named the new President and CEO of J.D. Power, the global leader in consumer data & analytics, effective immediately.
Wed, 03/21/2018 | Electric & Gas Utilities
J.D. Power 2018 Utility Digital Experience Study
Utilities are among the lowest-performing industry groups when it comes to delivering distinct digital customer experiences, but some pioneers have found the secret to digital success, according to the J.D. Power 2018 Utility Digital Experience Study,SM.
Wed, 03/21/2018 | Manufacturer/OEM
Automated Driving Systems Report
The continuing development of automated driving systems (ADS) will lead to the most substantive changes in the 130-year history of the automotive industry.
Thu, 03/15/2018 | Manufacturer/OEM
J.D. Power 2018 U.S. Customer Service Index Study
Service quality continues to be the main driver of customer satisfaction among individuals who get their vehicles serviced which, in turn, leads to greater brand advocacy, according to the J.D. Power 2018 U.S. Customer Service Index (CSI) Study,SM.
Mon, 03/05/2018 | Banking
2018 Hong Kong Retail Banking Satisfaction Study
With more than half (57%) of customers now ready to embrace virtual banking with their main financial institution, banks need to rethink their strategy in order to meet the changing needs of their customers, according to the inaugural J.D.