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January 2013 Automotive Retail Forecast
The January new-vehicle selling rate is off to a strong start in 2013, with the highest retail selling rate in January in five years, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
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2013 U.S. Auto Claims Satisfaction Study--Wave 1
As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increases in the fourth quarter of 2012, compared with the fourth quarter of 2011, according to the J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction StudySM--Wave 1 released today.
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Merrill Edge Advisory and Investment Centers - Certified Call Center Program
Merrill Edge Advisory and Investment Centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center ProgramSM. The Certified Call Center Program distinction acknowledges a strong commitment by Merrill Edge's service call center operations to provide "An Outstanding Customer Service Experience."
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Center Partners - Certified Call Center Program for Outsourcers
Center Partners' Financial Services industry support centers have been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program for OutsourcersSM. The Certified Call Center Program for Outsourcers distinction acknowledges a strong commitment by Center Partners' service call center operations to provide "An Outstanding Customer Service Experience."
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2013 Avoider Study
As perceptions of both reliability and actual vehicle dependability improve, new-vehicle shoppers are considering more models before making their purchase decision, according to the J.D. Power and Associates 2013 Avoider StudySM released today.
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2013 Call Center Certification - Global Experience Specialists
Global Experience Specialists (GES) has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by GES's service call center operations to provide "An Outstanding Customer Service Experience."
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2012 U.S. Navigation Usage and Satisfaction Study
Despite many new-vehicle owners saying their factory-installed navigation system is better than their previous system, navigation system satisfaction has declined from 2011, as owners are frustrated by the complexity of menu systems, voice control commands and inputting destinations, according to the J.D. Power and Associates 2012 U.S. Navigation Usage and Satisfaction StudySM released today.
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Boston Scientific - 2012 Call Center Certification
Boston Scientific has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Boston Scientific's service call center operations to provide "An Outstanding Customer Service Experience."
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J.D. Power and Associates to Host Workshop on Digital Lifestyle Research At the 2013 Consumer Electronics Show
WESTLAKE VILLAGE, Calif.: 7 January 2013 -- J.D. Power and Associates will host its inaugural Smart Homes & Digital Consumers Workshop at the 2013 Consumer Electronics Show on January 9 at the Las Vegas Convention Center in Las Vegas, NV. This free, half-day workshop will focus on digital innovation, smart homes and evolving consumer technologies.
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2012 India APEAL Study
New-vehicle satisfaction is increasingly being driven by the vehicle interior, according to the J.D. Power Asia Pacific 2012 India Automotive Performance, Execution and Layout (APEAL) StudySM released today.
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2012 China Vehicle Dependability Study (VDS)
Chinese nameplates show significant improvements in long-term durability for a second consecutive year and continue to narrow the gap with international brands, according to the J.D. Power Asia Pacific 2012 China Vehicle Dependability StudySM (VDS) released today.
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2012 Thailand APEAL Study
As many new models have been launched this year in Thailand, overall new-vehicle appeal has improved considerably from 2011, according to the J.D. Power Asia Pacific 2012 Thailand Automotive Performance, Execution and Layout (APEAL) StudySM released today.
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December 2012 - Monthly Automotive Forecast
December's new-vehicle retail selling rate remains robust near the close of 2012, with potential buyers unfazed by the current level of economic uncertainty generated by the fiscal cliff negotiations in Washington, D.C., according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
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2012 Call Center Certification - KARL STORZ
KARL STORZ Endoscopy-America, Inc. has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by KARL STORZ's service call center operations to provide "An Outstanding Customer Service Experience."
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Call Center Certification - Freeman
Freeman has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Freeman's service call center operations to provide "An Outstanding Customer Service Experience."