Smartphone customers are increasingly citing short battery life in their 4G device, which leads to lower satisfaction and has the potential to impact their loyalty in the future.
Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction StudySM released today.
Are analysts overstating the decline of the pay television industry? While the expansion of online video content is impacting the television service industry, in the short term, a majority of customers are likely to simply utilize "over-the-top" programming to augment traditional television to expand the breadth of their video entertainment options.
As data carriers strive to be the "one-stop shop" for telecom and IT directors at small, midsize, and large enterprise businesses across the United States, J.D. Power and Associates research indicates that, collectively, these carriers need to improve the service experience if they are to make that goal a reality.
As smartphone users place increasingly complex demands on the functionality of their devices, satisfaction with battery performance is becoming a critical factor in overall satisfaction as well as brand loyalty, according to the J.D. Power and Associates 2012 U.S. Wireless Smartphone Customer Satisfaction Study-Volume 1 and the J.D. Power and Associates 2012 U.S. Wireless Traditional Mobile Phone Satisfaction Study-Volume 1.
WESTLAKE VILLAGE, Calif.: 1 March 2012 - Overall wireless network problem incidence has increased from 2011, driven primarily by issues with data services including mobile Web and email, according to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance Study - Volume 1 released today.
The recent proliferation of portable electronic devices has created a demand for more powerful, more reliable, and less expensive battery power. Traditional one-time-use carbon-zinc "heavy-duty" batteries were far too weak to operate many modern electronics, so manufacturers recommended alkaline batteries in their place. "Alkalines" offered much greater energy storage, but they were an expensive one-time-use disposable alternative that was not suited to the increased power requirements of most portable electronics.
As dial-up is no longer the sole choice for Internet service, it's important to research all options before choosing an Internet service provider. The J.D. Power and Associates 2006 Internet Service Provider StudySM shows that high-speed Internet access is increasing in popularity as more consumers now subscribe to high-speed than to dial-up (roughly 78% of the country are Internet subscribers and 56% of them subscribe to high-speed Internet).
Consumers continue to increase the amount of time spent communicating online. Therefore, it is important to find instant messaging services, e-mail providers and search engines that fit the needs of individuals living fast-paced lifestyles. The comfort, ease and availability of the individual services should be tailored to work best for you.
According to the J.D. Power and Associates 2006 Cable/Satellite Satisfaction Study,SM most consumers value the option of bundling their voice, data and cable TV services into one bill from one provider.
One of the benefits of using a cable TV provider is the option to seamlessly experience what is known in the industry as "the triple play," which is the ability to bundle various telecommunications services.
Satisfaction with the Wireless Purchase Experience Has Declined Among Customers Who Make Sales Transactions by Phone
Avaya Recognized for Excellence in Certified Technology Service and Support Program for a Fourth Consecutive Year
Owners of 4G-Enabled Phones Are Far More Likely to Contact Their Wireless Provider for Customer Service than Are Owners of Less Technologically Advanced Devices
MS LifeLines? Recognized for Providing an Outstanding Customer Service Experience
With increased competition, it's easier than ever to find an inexpensive TV service provider, but keep in mind that "cheapest" doesn't always equate to "best."