Search

Category

Sub-Categories

Content Type

Resource library

J.D. Power and Associates' researchers, analysts, statisticians, and experts in consumer behavior and demographic trends have created a variety of content including white papers, special reports, webcasts, and more that provide added value to clients, prospects, marketing and advertising agencies, and those in the educational sector.

Search Criteria

  1. Choosing a Health Insurance Plan

    It's important to learn the difference among various types of health insurance plans. A Health Maintenance Organization (HMO) usually offers the lowest cost, but the least flexibility, since the plan includes only a limited network of physicians which might not include your family doctor.

    More

  2. What are the Differences Between Medicare and Medicaid?

    The most important differences between Medicare and Medicaid are as follows.

    More

  3. 10 Facts About the Affordable Care Act

    Some of the provisions of the Affordable Care Act are open to interpretation, and some of them might change over time, but below are some general basics.

    More

  4. Health Insurance for College Graduates

    If you're finishing college but haven't yet found a job that provides health insurance, and your coverage on your parents' or your school's insurance plan is about to end, you may have to buy a policy for yourself.

    More

  5. What is Medicare Part D?

    Medicare Part D is a type of medical coverage that subsidizes prescription drugs for Medicare patients.

    More

  6. HMO, PPO or POS?

    If you have health insurance, through your employer or via an individual policy, you probably are part of a managed care plan: a system that contracts with various doctors, hospitals, laboratories, and so on, to form a "network" from which the patient is served.

    More

  7. Shoals Hospital Recognized for Excellence

    Shoals Hospital Recognized for Providing an Outstanding Inpatient Experience

    More  | DOWNLOAD

  8. Northside Hospital Recognized for Excellence

    Northside Hospital Recognized for Providing Outstanding Maternity Experience for a Third Consecutive Year

    More  | DOWNLOAD

  9. Forrest General Hospital Recognized for Excellence

    Forrest General Hospital Recognized for Providing an Outstanding Cardiovascular ExperienceFor a Third Consecutive Year

    More  | DOWNLOAD

  10. Pharmacy Satisfaction Study

    J.D. Power and Associates Reports:
    Pharmacy Customers Have Higher Expectations for Short Wait Times
    Good Neighbor Pharmacy, Health Mart, Kaiser Permanente Pharmacy, Publix and Target
    Rank Highest in Pharmacy Customer Satisfaction in Their Respective Segments
    WESTLAKE VILLAGE, Calif.: 20 September 2011 — In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy StudySM released today.

    More  | DOWNLOAD

  11. Health Insurance Plan Study

    J.D. Power and Associates Reports:
    Members of Health Plans with Integrated Delivery Models Are More Satisfied than
    Members without Integrated Plans

    Satisfaction among Health Plan Members Decreases from 2010
    WESTLAKE VILLAGE, Calif.: 17 March 2011 — Member satisfaction with health plans that share characteristics of integrated delivery systems (IDS) is considerably higher than member satisfaction with plans in which the provider and payer are not part of the same organization, according to the J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM released today.

    More  | DOWNLOAD

  12. 2010 Health Insurance Plan Satisfaction Study

    The debate surrounding national healthcare has heated up in recent weeks. Everyone, it seems, has a different agenda, and finding any middle ground on the issue has become a real challenge, not only for politicians, but also for those employed in the health care field-not to mention the millions of Americans who may see their standard of health care rise or fall in the coming years. 

    More

  13. Thibodaux Regional Medical Center: Providing a Stellar Patient Experience

    Thibodaux Regional Medical Center, a 185-bed acute care hospital in Thibodaux, LA, has been recognized for the first time by J.D. Power and Associates as a Distinguished Hospital for service excellence and its commitment to providing an outstanding patient experience. With an 80-year history, Thibodaux Regional, which began as a community hospital with 26 beds in a church rectory, now is a multi-building medical complex that serves Lafourche Parish and seven surrounding parishes.

    More  | DOWNLOAD

  14. 2009 National Pharmacy Study Update

    The Webcast previews the upcoming National Pharmacy Study scheduled to release in Septemer 2009. Key topics discussed include: our updated analysis approach, the financial value of member satisfaction, the impact of customer commitment, and companies targeted for this year's study.

    More  | DOWNLOAD

  15. 2009 Health Insurance Plan Satisfaction Study

    A new study by J.D. Power and Associates shows that customer satisfaction with health care providers varies widely across the United States. The J.D. Power and Associates 2009 National Health Insurance Plan StudySM reports on the results of more than 33,000 health plan subscriber interviews, conducted online between December 2008 and January 2009. In the survey, health plan members were asked to rate their health insurance company on seven key factors: coverage and benefits; provider choice; information and communication; claims processing; statements; customer service; and approval processes.

    More

Page 4 of 5