Driven by an increase in length of time from application to approval, the average timeline of the mortgage origination process has increased for a third consecutive year, while customer satisfaction has declined, according to the J.D. Power and Associates 2010 U.S. Primary Mortgage Origination Satisfaction StudySM released today.
J.D. Power and Associates Reports:
As the Financial Markets Recover, Advisor Perceptions of Their Firms Have Stabilized
Edward Jones Ranks Highest in Employee Advisor Satisfaction;
Commonwealth Financial Network Ranks Highest in Independent Advisor Satisfaction
WESTLAKE VILLAGE, Calif.: 22 October 2010 — After a considerable decline in advisor perceptions from 2007 to 2008, financial advisor sentiment regarding their firms has stabilized in 2010, according to the J.D. Power and Associates 2010 U.S. Financial Advisor Satisfaction StudySM released today.