Improvements in sales efficiency and exceeding customer expectations contribute to increased customer satisfaction among wireless customers who completed a sales transaction at a retail store, according to the J.D. Power and Associates 2012 U.S. Full-Service Wireless Purchase Experience StudySM--Volume 2 and the 2012 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 2, both released today.
Wireless customers who subscribe to tiered service plans that offer varying degrees of data amounts to access the Internet and related connection based services are considerably less satisfied with their carrier's customer service than are those with unlimited data plans, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 2 and the 2012 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 2, both released today.
As paid video content becomes more available via different distribution channels, tablet and wireless phone-viewing usage has increased, while PC/Mac-viewing usage has decreased from 2011, according to the J.D. Power and Associates 2012 U.S. Residential Pay-to-View StudySM released today.
Overall network quality performance levels for wireless carriers differ depending on whether mobile devices are used for calling, text messaging or data service, according to the J.D. Power and Associates 2012 Australian Wireless Network Quality StudySM released today.
Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.SM
More than one-half (54%) of wireless customers in Canada currently own a smartphone, up from 36 percent in 2011, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience StudySM released today.
Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction StudySM released today.
As smartphone users place increasingly complex demands on the functionality of their devices, satisfaction with battery performance is becoming a critical factor in overall satisfaction as well as brand loyalty, according to the J.D. Power and Associates 2012 U.S. Wireless Smartphone Customer Satisfaction Study-Volume 1 and the J.D. Power and Associates 2012 U.S. Wireless Traditional Mobile Phone Satisfaction Study-Volume 1.
WESTLAKE VILLAGE, Calif.: 1 March 2012 - Overall wireless network problem incidence has increased from 2011, driven primarily by issues with data services including mobile Web and email, according to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance Study - Volume 1 released today.
Satisfaction with the Wireless Purchase Experience Has Declined Among Customers Who Make Sales Transactions by Phone
Avaya Recognized for Excellence in Certified Technology Service and Support Program for a Fourth Consecutive Year
Owners of 4G-Enabled Phones Are Far More Likely to Contact Their Wireless Provider for Customer Service than Are Owners of Less Technologically Advanced Devices
MS LifeLines? Recognized for Providing an Outstanding Customer Service Experience
Fixed Broadband Internet Users Also Heavily Rely on Wireless Broadband Access
Apple Ranks Highest in Customer Satisfaction among Smartphone Manufacturers,While Samsung Ranks Highest among Traditional Mobile Phone Manufacturers