Major Provider Business Telecommunications Study ?__ Data Services

J.D. Power and Associates Reports:
As Network Performance Improves, Differentiator among Telecommunications Providers for
Business Customers Shifts to People

Cox, Optimum Business and Verizon Rank Highest in Satisfying Business Customers with Telecommunications Data Services

WESTLAKE VILLAGE, Calif.: 19 May 2011 — As the network outage performance gap narrows among major providers in the telecommunications industry, the proficiency of account teams and customer service representatives has emerged as a key differentiator in customer satisfaction, according to the J.D. Power and Associates 2011 U.S. Major Provider Business Telecommunications Study^SM – Data Services, released today.

More  | DOWNLOAD

Business Wireless Satisfaction Study

J.D. Power and Associates Reports:
Perceived Advantages in Customer Care and Sales Force Drive High Satisfaction Levels
Among Mobile Broadband Small/Medium Size Business Customers

Verizon Wireless Ranks Highest in Satisfying Business Customers in Both Home-Based
And Small/Medium Business Segments

WESTLAKE VILLAGE, Calif.: 28 April 2011 — Small/medium business segment customers with mobile broadband connections are more satisfied with their wireless service overall than are customers without broadband connections, according to the J.D. Power and Associates 2011 U.S. Business Wireless Satisfaction Study^SM released today.

More  | DOWNLOAD

Wireless Non-Contract Customer Satisfaction Index Study

J.D. Power and Associates Reports:
Prevalence of Non-Contract Monthly Service Plans Continues to Grow, as Product Offerings Become More Competitive with Those of Traditional Contract Service Plans  

Boost Mobile Ranks Highest in Customer Satisfaction among Non-Contract Wireless Plan Users
WESTLAKE VILLAGE, Calif.: 31 March 2011 — Nearly one-half of all non-contract wireless customers currently use monthly service plans rather than a pay-as-you-go plan option, according to the J.D. Power and Associates 2011 U.S. Wireless Non-Contract Customer Satisfaction Index Study^SM released today.

More  | DOWNLOAD

2011 Wireless Call Quality Performance Study

Shifts in wireless phone usage, including smartphone and texting use, as well as an increase in the percentage of wireless calls being made and received inside buildings, has led to a halt in overall call quality improvement, according to the J.D. Power and Associates U.S. 2011 Wireless Call Quality Performance Study^SM--Volume 1 released today.

More  | DOWNLOAD

Wireless Retail Sales Satisfaction Study

J.D. Power and Associates Reports:
Spending Sufficient Time Explaining Mobile Device Operation
Is Critical to Higher Satisfaction with the Wireless Retail Sales Process
T-Mobile Ranks Highest in Wireless Retail Sales Satisfaction for a Fourth Consecutive Time
WESTLAKE VILLAGE, Calif: 17 February 2011 — Although overall satisfaction generally declines as the length of the wireless retail sales process increases, lengthy periods explaining the device’s operation do not negatively impact retail sales satisfaction, according to the J.D. Power and Associates 2011 U.S. Wireless Retail Sales Satisfaction Study^SM—Volume 1 released today.

More  | DOWNLOAD

Wireless Customer Care Performance Study

J.D. Power and Associates Reports:
Interaction with Agents May Significantly Elevate Satisfaction with the
Wireless Customer Care Experience
T-Mobile Ranks Highest in Wireless Customer Care Performance for Second Consecutive Time
WESTLAKE VILLAGE, Calif: 3 February 2011 — Customer service issues that are personally handled by a service representative, either over the phone or at a retail store, are significantly more satisfying to customers than are automated response interactions, according to the J.D. Power and Associates 2011 U.S. Wireless Customer Care Performance Study^SM—Volume 1 released today.

More  | DOWNLOAD

Internet Service Provider Residential Customer Satisfaction Study

J.D. Power and Associates Reports:
Customer Satisfaction with Residential High-Speed Internet Service Declines Slightly from 2009
Cox Communications, Optimum Online, Verizon and WOW! Each Rank Highest in Customer Satisfaction
In Their Respective Regions
WESTLAKE VILLAGE, Calif.: 28 October 2010 — Overall customer satisfaction with residential high-speed Internet service providers has decreased slightly from 2009 due to declines in satisfaction with cost of service and offerings and promotions, according to the J.D. Power and Associates 2010 Internet Service Provider Residential Customer Satisfaction Study^SM released today.

More  | DOWNLOAD

Major Provider Business Telecommunications Study - Voice Services

No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. /corporate