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Medium-Duty Truck Engine Customer Satisfaction Study
J.D. Power and Associates Reports:
Significant Gas Mileage Differences among Medium-Duty Truck Engine Manufacturers
May Equate to Notable Cost Savings and Higher Satisfaction for Fleet Companies
Hino Trucks Engines Rank Highest in Customer Satisfaction among Conventional Medium-Duty Truck Owners
For a Third Consecutive Year
WESTLAKE VILLAGE, Calif.: 29 November 2010 — While fuel economy levels vary widely among truck engine manufacturers, fleets with the most fuel-efficient engines may benefit from significant cost savings and higher satisfaction, particularly after a year-over-year increase in gas and diesel prices, according to the J.D. Power and Associates 2010 U.S. Medium-Duty Truck Engine and Transmission Customer Satisfaction StudySM released today. -
Navigation System Usage and Satisfaction Study
J.D. Power and Associates Reports:
Use of Portable Navigation Devices and Smartphone Navigation is Prevalent even among Factory-Installed Navigation System Owners
The Clarion Navigation System Supplied to the Ford Fusion Ranks Highest
Among Factory-Installed Navigation Systems -
Sales Satisfaction Index
J.D. Power and Associates Reports:
Customer Treatment Trumps Price in Driving Overall Satisfaction with the New-Vehicle Sales Experience
Jaguar Ranks Highest among Luxury Brands in Satisfying Customers with the New-Vehicle Sales Experience
For a Third Consecutive Year; MINI Ranks Highest among Mass Market Brands
WESTLAKE VILLAGE, Calif.: 17 November 2010 — The manner in which customers are treated by the dealership is more important to overall new-vehicle buyer satisfaction than the actual transaction price, according to the J.D. Power and Associates 2010 U.S. Sales Satisfaction Index (SSI) StudySM released today.