The gap in satisfaction scores between the highest- and lowest-performing mobile phone providers in Japan narrows considerably in 2013, according to the J.D. Power Asia Pacific 2013 Japan Mobile Phone Service Satisfaction StudySM released today.
Overall new-vehicle initial quality in Malaysia improves significantly for the fourth consecutive year, according to the J.D. Power Asia Pacific 2013 Malaysia Initial Quality StudySM (IQS) released today.
Sales satisfaction among new-vehicle buyers is 52 points higher when their salesperson uses a tablet device than when their salesperson does not use a tablet during the sales process (844 vs. 792, respectively, on a 1,000-point scale), according to the J.D. Power 2013 U.S. Sales Satisfaction Index (SSI) StudySM released today.
Customer satisfaction with their property insurance claims experience improves due to insurers providing accurate timelines of the claims process length and helping claimants avoid settlement negotiations, according to the J.D. Power 2014 Property Claims Satisfaction StudySM--Wave 2 released today.
The more useful a website is to appliance shoppers, the higher the likelihood they are to visit a physical store and consider additional purchases from the brand or retailer, according to the inaugural J.D. Power 2013 Appliance Shopper Website Evaluation StudySM released today.
Overall customer satisfaction with mortgage lenders reaches a seven-year high, with satisfaction among first-time home buyers improving considerably from 2012, according to the J.D. Power 2013 U.S. Primary Mortgage Origination Satisfaction StudySM released today.
Freeman has been recognized for call center operation customer service excellence for a fourth consecutive year under the J.D. Power Certified Call Center Program.SM The Certified Call Center Program distinction acknowledges a strong commitment by Freeman's Customer Support Center operations to provide "An Outstanding Customer Service Experience
Overall satisfaction with blood glucose meters among Medicare blood glucose meter users has declined a significant 18 points to 830 (on a 1,000-point scale) from 848 in 2012, while satisfaction among non-Medicare blood glucose meter users has only declined 7 points to 804 from 811 in 2012, according to the J.D. Power 2013 Blood Glucose Meter Satisfaction StudySM released today.
Despite price being the most-frequently cited reason for customers to choose a particular rental car company, those who select based on price are the least satisfied with their overall rental car experience, according to the J.D. Power 2013 North America Rental Car Satisfaction StudySM released today.
Customer satisfaction improves when dealers explain the type and scope of service work to customers before and after performing maintenance or repairs on their vehicle, according to the J. D. Power Asia Pacific 2013 Vietnam Customer Service Index (CSI) StudySM released today.
The experience customers had with their tires significantly impacts their brand loyalty, as more than one-half of vehicle owners who were satisfied with the tires they previously had on their vehicle replaced them with the same brand, according to the J.D. Power Asia Pacific 2013 Japan Replacement Tire Customer Satisfaction Index StudySM released today.
Whether a tablet is purchased online or from a retail store, price, device information, brand and model selection greatly influence overall customer satisfaction, according to the J.D. Power 2013 U.S. Tablet Satisfaction StudySM--Volume 2 released today.
Although the number of workshops in automakers' service networks has increased significantly, the establishment of workshops in key locations where vehicle owners often live or work is not aligned to customer needs, which means it still takes vehicle owners the same amount of time to reach a service workshop as it did in 2009, according to the J.D. Power Asia Pacific 2013 India Customer Service Index (CSI) StudySM released today.
Domestic automakers are making strides in improving vehicle initial quality, as Chinese brands significantly narrow the gap with international brands helping drive the overall industry average problem rate in China to a record low, according to the J.D. Power Asia Pacific 2013 China Initial Quality StudySM (IQS) released today.
Overall satisfaction among small business banking customers declines due to dissatisfaction with problem resolution and with the most frequently used transaction methods, branch and online; yet, satisfaction with fees increases, according to the J.D. Power 2013 U.S. Small Business Banking Satisfaction Study.SM