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2012 U.S. Full-Service Wireless Purchase Experience & Wireless Non-Contract Purchase Experience Study?Volume 2 Results
Overall customer satisfaction with their wireless purchase experience has increased, according to the recently released J.D. Power and Associates 2012 US Full-Service Wireless Purchase Experience StudySM--Volume 2 and the 2012 US Wireless Non-Contract Purchase Experience StudySM--Volume 2.
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2012 U.S. Full-Service Wireless Purchase Experience Study--Volume 2
Improvements in sales efficiency and exceeding customer expectations contribute to increased customer satisfaction among wireless customers who completed a sales transaction at a retail store, according to the J.D. Power and Associates 2012 U.S. Full-Service Wireless Purchase Experience StudySM--Volume 2 and the 2012 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 2, both released today.
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Internet Security: 10 Tips
Here are 10 tips for keeping your Internet connection secure.
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Choosing an Internet Service Provider for a Home Business
In many communities, your choice of an Internet service provider (ISP) will be limited, but you'll almost always have options. Here are some tips for choosing the right ISP for your home business...
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Smartphone Accessories to Consider
If you own a smartphone, here are some useful accessories to consider...
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2012 U.S. Wireless Customer Care Full-Service & Non-Contract Performance Study?Volume 2 Results
Wireless customers who subscribe to an unlimited data plan to access the Internet and other connections are considerably more satisfied with their carrier's service than are those who use a tiered service plan, according to two recently released J.D. Power studies.
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2012 U.S. Wireless Customer Care Full-Service Performance Study--Volume 2 and 2012 U.S. Wireless Customer Care Non-Contract Performance Study
Wireless customers who subscribe to tiered service plans that offer varying degrees of data amounts to access the Internet and related connection based services are considerably less satisfied with their carrier's customer service than are those with unlimited data plans, according to the J.D. Power and Associates 2012 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 2 and the 2012 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 2, both released today.
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2012 U.S. Residential Pay-to-View Study Results
Tablets and wireless phones became more popular means of viewing paid video content in 2012, at the expense of conventional computers.
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2012 U.S. Residential Pay-to-View Study
As paid video content becomes more available via different distribution channels, tablet and wireless phone-viewing usage has increased, while PC/Mac-viewing usage has decreased from 2011, according to the J.D. Power and Associates 2012 U.S. Residential Pay-to-View StudySM released today.
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2012 Australian Wireless Network Quality Study
Overall network quality performance levels for wireless carriers differ depending on whether mobile devices are used for calling, text messaging or data service, according to the J.D. Power and Associates 2012 Australian Wireless Network Quality StudySM released today.
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2012 Business Data Satisfaction Study
Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.SM
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2012 Canadian Wireless Total Ownership Experience Study Results
Smartphone ownership in Canada has increased dramatically in just the past year, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience Study. Fifty-four percent of wireless customers in Canada currently own a smartphone, up from 36% in 2011, the study reveals.
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2012 Canadian Wireless Total Ownership Experience Study
More than one-half (54%) of wireless customers in Canada currently own a smartphone, up from 36 percent in 2011, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience StudySM released today.
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The Validity of Social Media Data within the Wireless Industry
Despite the volume and speed of information available via social networking sites, market researchers are still struggling to determine how to best leverage the vast amount of data generated by consumers.
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Tech Savvy and Price Sensitivity Power Insight
The J.D. Power and Associates 2011 Residential Pay-to-View StudySM provides the industry with unique insights concerning the attitudes, viewing preferences, behavior patterns, awareness, and experiences of pay-to-view customers of the major home television and video service providers across the United States.
This inaugural study identifies two key factors influencing customers' purchase decisions and usage of pay-to-view movie services: technology and price.