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2012 U.S. Primary Mortgage Servicer Satisfaction Study Results
It appears that the combination of private and public sector loan modification and refinancing programs has helped reduce the number of delinquent mortgages from last year.
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2012 Canadian Retail Banking Customer Satisfaction Study Results
Overall customer satisfaction with Canadian retail banks has declined from 2011, according to the recently released J.D. Power and Associates 2012 Canadian Retail Banking Customer Satisfaction Study.SM
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2012 U.S. Primary Mortgage Servicer Satisfaction Study
Historically low interest rates, combined with proprietary and government loan modification programs, have helped reduce the number of homeowners in distress, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Servicer Satisfaction StudySM released today.
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2012 Canadian Retail Banking Customer Satisfaction Study
Overall customer satisfaction with the Big 51 and mid banks in Canada has declined this year, due largely to a decline in fee satisfaction, according to the J.D. Power and Associates 2012 Canadian Retail Banking Customer Satisfaction StudySM released today.
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2012 China Retail Banking Satisfaction Study
Customer satisfaction with retail banks in China improves in 2012 due to significant increases in satisfaction with fees and problem resolution, according to the J.D. Power Asia Pacific 2012 China Retail Banking Satisfaction StudySM.
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2012 U.S. Self-Directed Investor Satisfaction Study Results
Overall customer satisfaction with self-directed investment services firms rose by about one-half of one percent in 2012, according to the J.D. Power and Associates 2012 U.S. Self-Directed Investor Satisfaction Study.
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2012 U.S. Self-Directed Investor Satisfaction Study
Although self-directed investors' overall satisfaction with their investment firm has improved from 2011, satisfaction with trading charges and fees has decreased for a second consecutive year, according to the J.D. Power and Associates 2012 U.S. Self-Directed Investor Satisfaction StudySM released today.
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2012 Canadian Dealer Financing Satisfaction Study
Banks in Canada are increasing their penetration in the automotive dealer financing marketplace at the same time as Canadian dealers' satisfaction with banks is improving, according to the J.D. Power and Associates 2012 Canadian Dealer Financing Satisfaction StudySM released today.
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Keeping Pace with Progressive Technology
The banking industry is currently in the middle of a technological innovation wave not experienced since the mass adoption of the Internet. Unlike the long time frame for the adoption of the Internet or even for ATMs, banks must now adapt at a much faster pace to innovations such as mobile banking and to trends such as social media.
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Aligning Value with Pricing
As the percentage of banks offering free checking continues to decrease, the pressure on bank executives to clearly articulate their value proposition to customers and prospects alike has dramatically increased. To assist banks in understanding value proposition, J.D. Power and Associates provides insight based on its unique capability to analyze customer trends and preferences across financial services industries, such as credit card and investment services, to identify best practices.
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Limiting Attrition
The decay in customer loyalty observed in J.D. Power and Associates' financial studies conducted in 2009 and 2010 is beginning to translate into higher levels of defection. In the J.D. Power 2011 survey of consumer financial holdings,1 the percentage of customers who left their bank in the previous 12 months to start a primary relationship with a new bank has increased to 8.7% from 7.7% in 2010.
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Highest-Performing Firms in Terms of Loyalty and Retention Focus on Both Highly Satisfied Investors and Advisors
Historically, the battle for investors and new-investor acquisition in the investment services industry has been fierce. A finding similar in all J.D. Power and Associates research studies conducted for this industry indicates that optimizing investor satisfaction is paramount to not only retaining current investors, but also acquiring new investors.
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2012 U.S. Full Service Investor Satisfaction Study Results
As full-service investment firms strive to differentiate themselves from their competitors, it becomes more important to shop around and carefully consider which one should take care of your portfolio.
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2012 U.S. Full Service Investor Satisfaction Study
While overall investor satisfaction with full service investment firms has nearly stabilized at pre-recession levels, satisfaction continues to decline in the most critical factors that drive overall satisfaction, according to the J.D. Power and Associates 2012 U.S. Full Service Investor Satisfaction StudySM released today.
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2012 U.S. Retail Banking Satisfaction Study Results
Dissatisfaction with retail bank fees continues to rise, according to the just-released J.D. Power and Associates 2012 U.S. Retail Banking Satisfaction Study.