J.D. Power and Associates Reports:
Overall Satisfaction among Business Customers of Retail Electric Providers in Texas Increases Notably Due to Improvements in Price and Customer Service
Gexa Energy Ranks Highest in Business Customer Satisfaction with Texas Retail Electric Providers
WESTLAKE VILLAGE, Calif.: 1 December 2010 -- Lower perceived electricity prices and vastly improved customer service have led to a considerable increase in business customer satisfaction with retail electricity providers in Texas, according to the J.D. Power...
Chances are, if asked, many consumers would say they are aware of their utility company's efforts to contain costs, provide excellent customer service, and help protect the environment. But when asked about their gas utility's corporate citizenship initiatives, fewer than one in five customers indicate any awareness, according to a recent J.D. Power and Associates survey. This lack of awareness represents a significant missed opportunity for gas utility companies to increase customer satisfaction.