Guardian Retirement Solutions, a unit of The Guardian Insurance & Annuity Company, Inc., has been recognized for call center operation customer satisfaction excellence for a third consecutive year under the J.D. Power Certified Call Center Program.SM The Certified Call Center Program distinction acknowledges a strong commitment by Guardian Retirement's service call center operations to provide "An Outstanding Customer Service Experience."
High usage activity among traditional mobile phone customers, particularly among those who are more likely to text, increases the likelihood to switch devices, according to the J.D. Power 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM--Volume 2 released today.
Apple and Samsung are the only smartphone brands to achieve overall satisfaction scores that are at or above the study average in all four performance factors, according to the J.D. Power 2013 U.S. Wireless Smartphone Satisfaction StudySM--Volume 2 released today.
When customers upgrade their basic Internet service as their need for bandwidth increases, levels of both overall satisfaction and customer loyalty increase, according to the J.D. Power 2013 U.S. Residential Internet Service Provider Satisfaction StudySM released today.
Service outages due to severe weather or technical blackouts have a notably negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power 2013 U.S. Residential Telephone Service Provider Satisfaction StudySM released today.
Not only is loss of signal the most frequently mentioned service outage, but it also has the greatest negative impact on customer satisfaction and future loyalty, according to the J.D. Power 2013 U.S. Residential Television Service Provider Satisfaction StudySM released today.
For a fourth consecutive year, Cisco has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Cisco for delivering "An Outstanding Customer Service Experience" to customers globally. This is the seventh time Cisco has achieved certification.
Overall network performance levels of wireless phones differ depending on whether services are deployed by full-service or non-contract carriers, according to the J.D. Power 2013 U.S. Wireless Network Quality Performance StudySM--Volume 2 released today.
As the popularity of Internet entertainment services grows among consumers, digital lifestyle providers face customer retention challenges and seek to extend bundled service offerings, according to the J.D. Power 2013 Digital Lifestyle StudySM released today.
Improvements in the perceived value for price paid for devices and exceeding customer expectations contribute to an increase in customer satisfaction among wireless customers who completed a sales transaction via websites, according to the J.D. Power 2013 Wireless Purchase Experience Full-Service StudySM--Volume 2 and the 2013 Wireless Purchase Experience Non-Contract StudySM--Volume 2, both released today.
Satisfaction with wireless carriers' customer care service has increased to its highest level since 2009, as the online channel, especially the chat function, has increased in both frequency of use and performance, according to the J.D. Power 2013 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 2 and the 2013 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 2, both released today.
Overall satisfaction is highest among customers who bundle their television, Internet and telephone services with the same provider, and these customers are also likely to recommend their provider to family and friends, according to the J.D. Power 2013 Canadian Television Provider Customer Satisfaction StudySM and the 2013 Canadian Internet Service Provider Customer Satisfaction StudySM, both released today.
Overall satisfaction with their telecommunications service provider is higher among business wireline customers who bundle their voice and data services, according to the J.D. Power 2013 U.S. Business Wireline Satisfaction StudySM released today.
Overall satisfaction in both the very small business segment and the small/medium size business segment is significantly higher in 2013, compared with 2012, according to the J.D. Power & Associates 2013 U.S. Business Wireless Service Satisfaction StudySM released today.
For the first time, satisfaction is notably higher among wireless customers who use online self-service channels for both service and sales issues than among those who use the traditional call centres and in-store channels, according to the J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience StudySM released today.