Despite price being the most-frequently cited reason for customers to choose a particular rental car company, those who select based on price are the least satisfied with their overall rental car experience, according to the J.D. Power 2013 North America Rental Car Satisfaction StudySM released today.
Know what you're paying for and don't just consider price might be two of the most important takeaways from the just-published J.D. Power 2013 North America Hotel Guest Satisfaction Index Study.SM
Following two years of declines, hotel guest satisfaction has increased significantly, reaching its highest levels in the past seven years, according to the J.D. Power 2013 North America Hotel Guest Satisfaction Index StudySM released today.
Dr. Rick Garlick has joined J.D. Power as the Global Travel and Hospitality Practice Lead. He is responsible for providing industry thought leadership for the J.D. Power's various syndicated and proprietary studies in the hotel, rental car, airline and cruise line industries as well as developing additional travel research opportunities.
Summer is upon us, and if you're considering a cruise vacation--either alone, with a companion, or with the entire family--a new report by J.D. Power provides insights into which cruise lines offer the best customer experience.
While overall customer satisfaction with cruise lines is high, nearly one in five customers experience a problem while on their cruise, according to the J.D. Power 2013 Cruise Line Satisfaction ReportSM released today.
Passenger satisfaction with the overall service and experience provided by airlines improves to its highest level since 2006, according to the recently released J.D. Power & Associates 2013 North America Airline Satisfaction Study.SM
Airline satisfaction has improved to its highest level since 2006, driven by gains made among traditional carriers, according to the J.D. Power & Associates 2013 North America Airline Satisfaction StudySM released today.
Overall satisfaction with hotels has increased year over year in Japan, driven primarily by improvements in satisfaction with factors such as guest rooms and the check-in/check-out process, according to the J.D. Power Asia Pacific 2012 Japan Hotel Guest Satisfaction Index StudySM released today.
While independent travel websites are especially popular for booking flights and hotel reservations, satisfaction is highest among online consumers who use travel websites for booking rental cars and vacation packages.
Satisfaction with the price paid on a travel website drives high overall satisfaction among consumers with their overall website experience, according to the J.D. Power and Associates 2012 Independent Travel Website Satisfaction ReportSM released today.
Customer satisfaction with rental cars has risen for 3 consecutive years and is at a record high level, according to the recently released J.D. Power and Associates 2012 North America Rental Car Satisfaction Study.SM
Customer satisfaction with rental cars has increased for a third
consecutive year, reaching its highest level in seven years, according
to the J.D. Power and Associates 2012 North America Rental Car
Satisfaction StudySM released today.
Below are tips to help you save money when renting a car...
Hotels and motels are much safer now than they were in past generations, but here are some tips to make your stay as secure as possible...