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2012 Business Data Satisfaction Study
Among business data customers, 18 percent are leveraging remote offerings, such as hosted and cloud-based services, up from 12 percent in 2011, according to the J.D. Power and Associates 2012 Business Data Satisfaction Study.SM
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2012 Canadian Wireless Total Ownership Experience Study
More than one-half (54%) of wireless customers in Canada currently own a smartphone, up from 36 percent in 2011, according to the J.D Power and Associates 2012 Canadian Wireless Total Ownership Experience StudySM released today.
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2012 U.S. Business Wireless Satisfaction Study
Wireless network quality issues are causing more business customers to call their carrier to report problems and ask questions, according to the J.D. Power and Associates 2012 U.S. Business Wireless Satisfaction StudySM released today.
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2012 U.S. Wireless Smartphone and Traditional Mobile Phone Satisfaction Studies - Volume 1
As smartphone users place increasingly complex demands on the functionality of their devices, satisfaction with battery performance is becoming a critical factor in overall satisfaction as well as brand loyalty, according to the J.D. Power and Associates 2012 U.S. Wireless Smartphone Customer Satisfaction Study-Volume 1 and the J.D. Power and Associates 2012 U.S. Wireless Traditional Mobile Phone Satisfaction Study-Volume 1.
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2012 U.S. Wireless Network Quality Performance Study (Volume 1)
WESTLAKE VILLAGE, Calif.: 1 March 2012 - Overall wireless network problem incidence has increased from 2011, driven primarily by issues with data services including mobile Web and email, according to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance Study - Volume 1 released today.
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2012 U.S. Wireless Purchase Experience Studies - Volume 1
Satisfaction with the Wireless Purchase Experience Has Declined Among Customers Who Make Sales Transactions by Phone
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Avaya Recognized for Customer Service Excellence
Avaya Recognized for Excellence in Certified Technology Service and Support Program for a Fourth Consecutive Year
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2012 U.S. Wireless Customer Care Performance Studies - Volume 1
Owners of 4G-Enabled Phones Are Far More Likely to Contact Their Wireless Provider for Customer Service than Are Owners of Less Technologically Advanced Devices
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MS LifeLines Recognized for Excellence
MS LifeLines? Recognized for Providing an Outstanding Customer Service Experience
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2011 Japan Broadband ISP Customer Satisfaction Study
Fixed Broadband Internet Users Also Heavily Rely on Wireless Broadband Access
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2011 Brazil Wireless Smartphone and Handset Satisfaction Studies
Apple Ranks Highest in Customer Satisfaction among Smartphone Manufacturers,While Samsung Ranks Highest among Traditional Mobile Phone Manufacturers
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Residential Television Service Satisfaction Study
J.D. Power and Associates Reports:
Cable and Satellite Television Growth Fueled by Uptick in Market Penetration of DVRs and Other Services
AT&T U-verse and DIRECTV Rank Highest in Customer Satisfaction with Television Service Providers
WESTLAKE VILLAGE, Calif.: 13 October 2011 — Growth in residential television service revenues is being fueled by increased penetration of DVR hardware and additional viewing services, according to the J.D. Power and Associates 2011 U.S. Residential Television Service Satisfaction StudySM released today. -
Residential Telephone Customer Satisfaction Study
J.D. Power and Associates Reports:
As Outage-Related Issues Take a Toll on Performance and Reliability Satisfaction with Residential Telephone Service, Managing Expectations for Service Restoration Becomes Critical
Bright House Networks, Cox Communications and WideOpenWest Each Rank Highest in Residential Telephone Customer Satisfaction in Their Respective Regions
WESTLAKE VILLAGE, Calif.: 29 September 2011 — Service outages due to severe winter weather have had a notable negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power and Associates 2011 U.S. Residential Telephone Customer Satisfaction StudySM released today. -
2011 Wireless Network Quality Study
Overall network performance levels for wireless handsets differ depending on whether devices are used for voice calling, text messaging or data service, according to the J.D. Power and Associates U.S. 2011 Wireless Network Quality Performance StudySM--Volume 2 released today.
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Wireless Purchase Experience
J.D. Power and Associates Reports:
Satisfaction with the Wireless Purchase Experience Differs Considerably Among Sales ChannelsSprint and T-Mobile Rank Highest in Wireless Purchase Experience Satisfaction among Full-Service Carriers,
In a Tie, While Boost Mobile Ranks Highest among Non-Contract Carriers
WESTLAKE VILLAGE, Calif: 11 August 2011 — Overall satisfaction with the wireless purchase experience differs across contact channels stemming from consumer channel expectations and the transaction type, according to the J.D. Power and Associates 2011 U.S. Full-Service Wireless Purchase Experience StudySM—Volume 2 and the 2011 U.S. Wireless Non-Contract Purchase Experience StudySM—Volume 2, both released today.