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2012 Japan Life Insurance Contract Customer Satisfaction Study
While the main sales channel for life insurance in Japan remains direct sales by insurance companies, a growing percentage of consumers are using agencies to buy their life insurance, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance Contract Customer Satisfaction StudySM.
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2012 U.S. Property Claims Satisfaction Study
Despite a record number of catastrophic storms and some of the largest payouts ever in the U.S. property insurance industry in 2011, overall customer satisfaction with the property claims experience has significantly increased from last year, according to the J.D. Power and Associates 2012 U.S. Property Claims Satisfaction StudySM released today.
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2012 Japan Life Insurance After Contract Customer Satisfaction Study
Among customers for which two years or more have passed since the purchase of life insurance, policy cancellation intent differs according to differences in understanding of policy details at the time of purchase, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance After Contract Customer Satisfaction StudySM released today.
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2012 Auto Claims Satisfaction Study Wave 1
Auto Insurance Claims Satisfaction Remains Steady, Despite an Increase in Claims Filing and Repair Times
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Liberty Mutual Insurance Recognized for Excellence
Liberty Mutual Insurance's Service Call Centers Recognized for Providing an Outstanding Customer Service Experience
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2011 U.S. Auto Claims Satisfaction Study
Auto insurance claimants who incur a total vehicle loss are notably less satisfied with the claims experience than are claimants who incur a repairable vehicle claim, according to the J.D. Power and Associates 2011 U.S. Auto Claims Satisfaction StudySM released today.
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US National Homeowners Insurance Study
J.D. Power and Associates Reports:
While Relatively Few Homeowners in Catastrophe-Prone Areas Have Earthquake or Flood Insurance Coverage, Those with Flood Insurance Are Significantly Less Satisfied with Their Policies Overall
Amica Mutual Ranks Highest in Customer Satisfaction with Homeowners Insurance for a 10th Consecutive Year
WESTLAKE VILLAGE, Calif.: 1 September 2011 — Among homeowners insurance policyholders, those with flood insurance tend to be significantly less satisfied with their policy coverage, compared with policyholders who opt not to carry it, according to the J.D. Power and Associates 2011 U.S. National Homeowners Insurance StudySM released today. -
2011 Japan Auto Insurance Customer Satisfaction Study
Providing Explanations of Premium Increases Is Key to Retaining Auto Insurance Customers
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2011 Japan Auto Insurance Claims Satisfaction Study
Fostering Customer Trust and Providing Reassurance Are Key to Improving Satisfaction with Auto Accident Claim Response
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National Auto Insurance Study
J.D. Power and Associates Reports:
Satisfaction with Price is Lower among Auto Insurance Customers Who Bundle PoliciesAmica Mutual Ranks Highest among Auto Insurers for a 12th Consecutive Year
WESTLAKE VILLAGE, Calif.: 28 June 2011 — Satisfaction with price among auto-only insurance customers is now comparable to levels once reserved for customers who bundled auto and homeowners policies, according to the J.D. Power and Associates 2011 U.S. National Auto Insurance StudySM released today.
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Insurance Shopping Study
J.D. Power and Associates Reports:
Online Insurance Quote Applications Now Initiate A Majority of New Policy SalesAmerican Family Insurance Ranks Highest in Customer Satisfaction with the Auto Insurance Purchase Experience
WESTLAKE VILLAGE, Calif.: 2 June 2011 — For the first time, a majority of new buyers of auto insurance initiated their policy purchase by applying for a rate quote online, according to the J.D. Power and Associates 2011 U.S. Insurance Shopping StudySM released today. The importance of an insurer’s website in generating new business among new buyers has been steadily increasing for the past five years, at the expense of more traditional local agency or call center sales channels.
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Auto Claims Satisfaction Study
J.D. Power and Associates Reports:
Satisfaction with Auto Claims Process Declines Slightly from 2009,
But Remains Considerably Higher than 2008 Levels
Auto-Owners Insurance Ranks Highest in Overall Satisfaction among Auto Insurance Claimants
For a Third Consecutive Year
WESTLAKE VILLAGE, Calif.: 4 November 2010 — Although claimant satisfaction with auto insurers has declined slightly from 2009, the industry has retained most of the service gains made since 2008, according to the J.D. Power and Associates 2010 U.S. Auto Claims Satisfaction StudySM released today.