Search
Resource library
Featured Content
Search Criteria
-
2012 Canadian Dealer Financing Satisfaction Study
Banks in Canada are increasing their penetration in the automotive dealer financing marketplace at the same time as Canadian dealers' satisfaction with banks is improving, according to the J.D. Power and Associates 2012 Canadian Dealer Financing Satisfaction StudySM released today.
-
2012 U.S. Full Service Investor Satisfaction Study
While overall investor satisfaction with full service investment firms has nearly stabilized at pre-recession levels, satisfaction continues to decline in the most critical factors that drive overall satisfaction, according to the J.D. Power and Associates 2012 U.S. Full Service Investor Satisfaction StudySM released today.
-
2012 Retail Banking Satisfaction Study
While consumers are growing increasingly dissatisfied with fees, banks are able to offset it with higher satisfaction in other areas, such as banking facilities, account activities, and problem resolution, according to the J.D. Power and Associates 2012 U.S. Retail Banking Satisfaction StudySM released today.
-
2012 U.S. Financial Advisor Satisfaction Study
Adhering to best practices regarding firm performance, technology, compliance and administrative support yield the highest levels of advisor satisfaction, even among advisors who receive payouts that are lower than industry average, according to the J.D. Power and Associates 2012 U.S. Financial Advisor Satisfaction StudySM released today.
-
2012 U.S. Bank Customer Switching and Acquisition Study
Consumer backlash against bank fees, coupled with poor service and unmet customer expectations, has fueled increases in defection rates among customers of large, regional and midsize banks, according to the J.D. Power and Associates 2012 U.S. Bank Customer Switching and Acquisition StudySM released today.
-
Capital One Call Centers Recognized for Excellence
Capital One U.S Credit Card, Retail Banking and Small Business Credit Card Servicing Call Centers Recognized for Providing an Outstanding Customer Service Experience
-
Merrill Edge Call Centers Recognized for Excellence
Bank of America's Merrill Edge Call Centers Recognized for Providing an Outstanding Customer Service Experience
-
2011 UK Retail Banking Satisfaction Study
After Declining in 2010, Satisfaction with Retail Banks in the United Kingdom Increases in 2011
-
2011 Primary Mortgage Origination Study
Overall customer satisfaction with primary mortgage lenders has increased considerably from 2010, according to the J.D. Power and Associates 2011 U.S. Primary Mortgage Origination Satisfaction StudySM released today.
-
Small Business Banking Study
J.D. Power and Associates Reports:
Small Business Banking Customer Satisfaction Increases
Amid Mainly Negative Discourse Regarding Financial Institutions
M&I Bank Ranks Highest in Small Business Banking Customer Satisfaction
WESTLAKE VILLAGE, Calif.: 20 October 2011 — Despite the doom and gloom in the banking news media, overall satisfaction among small business banking customers has increased from 2010, returning to 2009 levels, according to the J.D. Power and Associates 2011 U.S. Small Business Banking Satisfaction StudySM released today. -
Credit Card Satisfaction Study
J.D. Power and Associates Reports:
Customer Satisfaction with Credit Cards Increases for a Second YearAmerican Express Ranks Highest in Credit Card Customer Satisfaction for a Fifth Consecutive Year
WESTLAKE VILLAGE, Calif.: 18 August 2011 — After a considerable decline in 2009, credit card customer satisfaction has increased for a second year, according to the J.D. Power and Associates 2011 U.S. Credit Card Satisfaction StudySM released today.
-
Primary Mortgage Servicer Satisfaction Study
J.D. Power and Associates Reports:
Overall Satisfaction with Mortgage Servicers Declines Significantly, as Homeowners with Unfavorable Loan Terms Grow Increasingly Frustrated with Their Inability to Refinance -
Self-Directed Investor Satisfaction Study
J.D. Power and Associates Reports:
Self-Directed Investor Satisfaction with Trading Charges and Fees Declines Considerably from 2010USAA Ranks Highest in Self-Directed Investor Satisfaction
WESTLAKE VILLAGE, Calif.: 30 June 2011 — Satisfaction with trading charges and fees among self-directed investors has decreased significantly from 2010, according to the J.D. Power and Associates 2011 U.S. Self-Directed Investor Satisfaction StudySM released today.
-
U.S. Full Service Investor Satisfaction Study
J.D. Power and Associates Reports:
Despite Efforts to Legislate Greater Accountability from Financial Advisors, Consumer Understanding of The Differences between Fiduciary and Suitability Standards is LowRBC Wealth Management Ranks Highest in Full Service Investor Satisfaction
WESTLAKE VILLAGE, Calif.: 16 June 2011 — While recent legislation has sparked debate about suitability vs. fiduciary standards, a majority of full service investors do not understand the difference between the two, according to the J.D. Power and Associates 2011 U.S. Full Service Investor Satisfaction StudySM released today.
-
Retail Banking Satisfaction Study
J.D. Power and Associates Reports:
Customer Satisfaction with Retail Banks Increases from 2010, Despite Decline in Satisfaction with FeesWESTLAKE VILLAGE, Calif.: 21 April 2011 — Consumer sentiment toward retail banks appears to have reversed its historical downward slide, increasing in 2011 for the first time since 2007, according to the J.D. Power and Associates 2011 U.S. Retail Banking Satisfaction StudySM released today.