J.D. Power and Associates Reports:
Satisfaction with New-Home Builders and New-Home Quality Reach Historic Highs, as Home Builders Respond to Tough Market Conditions by Improving Products and Service
Whether it's a big or small purchase, consumers today look for value. Facing a tough real estate market, both buyers and sellers alike are looking for ways to add value to their home buying or selling experience.
The housing slump that has taken root across the country has been well documented. Loose lending practices, bad loans, record unemployment, mounting foreclosures, plummeting home values, the credit crunch, oversupply-all have combined to burst the proverbial bubble and bring the industry to its knees. And it's not just homeowners that have been feeling the pinch.
Whether you're talking personal computer repair, new furniture delivery or handling baggage at the airport, losing or damaging a customer's belongings or property is almost guaranteed to result in a less than satisfying customer service experience. After all, you are paying professionals for a service, so it's not unreasonable to expect that everything will go smoothly. But sometimes, in spite of everyone's best efforts to prevent a disaster, bad things can happen.