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2011 U.S. Sales Satisfaction Index (SSI) Study
Customer Satisfaction with the New-Vehicle Sales Experience Improves Significantly from 2010, Despite Lengthier Sales Process
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2011 India Initial Quality Study
New-Vehicle Quality in India Improves Significantly from 2010
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2011 China Automotive Performance, Execution and Layout (APEAL) Study
Overall New-Vehicle Appeal in China Achieves a Nine-Year High
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2011 U.S. Navigation Usage and Satisfaction Study
High Incidence of Reported Problems Indicates Continued Owner Frustrations with Vehicle Navigation Systems
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2011 Japan Heavy-Duty Truck Ownership Satisfaction Study
Providing Strong, Consistent After-Sales Service for Heavy-Duty Truck Owners in Japan is Key for Customer Retention
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2011 Japan Navigation Systems Customer Satisfaction Index Study - OEM
Among Owners of OEM-Provided Navigation Systems, Use of Smartphone Navigation Doubles from 2010
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Medium-Duty Truck Customer Satisfaction Study
J.D. Power and Associates Reports:
While Overall Medium-Duty Truck Quality Improves, Engine Problems Rise and
Overall Satisfaction Declines
Hino Ranks Highest in Medium-Duty Truck Customer Satisfaction for a Second Consecutive Year
WESTLAKE VILLAGE, Calif: 29 September 2011 — While the quality of medium-duty trucks has improved considerably during the past five years, overall customer satisfaction has declined during the same period, according to the J.D. Power and Associates 2011 U.S. Medium-Duty Truck Customer Satisfaction StudySM released today. -
Heavy Duty Truck Engine and Transmission Customer Satisfaction Study
J.D. Power and Associates Reports:
Heavy-Duty Truck Engine Quality Improves and Satisfaction Increases from 2010
International Ranks Highest in Heavy-Duty Truck Engine Satisfaction
WESTLAKE VILLAGE, Calif: 1 September 2011 — Heavy-duty truck engine quality has improved from 2010, after technology changes related to emissions standards revisions caused a spike in engine-related problems during recent years, according to the J.D. Power and Associates 2011 U.S. Heavy-Duty Truck Engine and Transmission StudySM released today. -
Owner-Reported Fuel Economy (From APEAL Study)
J.D. Power and Associates Reports:
Automakers Face up to Tough Market Conditions by Offering the Most Appealing Lineup of New Vehicles in HistoryBMW and Dodge Each Receive Three Segment-Level Awards; Ford and Honda Receive Two Each -
Automotive Performance Execution and Layout (APEAL)
J.D. Power and Associates Reports:
Automakers Face up to Tough Market Conditions by Offering the Most Appealing Lineup of New Vehicles in HistoryBMW and Dodge Each Receive Three Segment-Level Awards; Ford and Honda Receive Two Each
WESTLAKE VILLAGE, Calif.: 27 July 2011 — As the auto industry battles through another difficult year, vehicle manufacturers are fighting to win customers by offering the most appealing vehicles in history, according to the J.D. Power and Associates 2011 U.S. Automotive Performance, Execution and Layout (APEAL) StudySM released today.
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Heavy-Duty Truck Customer Satisfaction Study-Services
J.D. Power and Associates Reports:
As Class 8 Truck Quality Improves, Increased Production and 2010 EPA-Compliant Engines May Temper Future Customer Satisfaction GainsInternational and Peterbilt Rank Highest in Satisfaction with Heavy-Duty Trucks in Their Respective Segments; Kenworth Ranks Highest in Dealer Service among Class 8
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Initial Quality Study
J.D. Power and Associates Reports:
Initial Quality of Recent Vehicle Launches is Considerably Lower than in 2010,
While Carryover Model Quality is Better than EverHonda Receives Seven Model-Level Awards; Lexus Receives Four
WESTLAKE VILLAGE, Calif.: 23 June 2011 -- After an improvement in the quality of newly launched models every year from 2007 to 2010, the initial quality of 2011 new model launches has declined considerably, according to...
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Motorcycle Helmet Satisfaction Study
J.D. Power and Associates Reports:
Online Helmet Purchases Becoming Increasingly Popular among Motorcycle OwnersArai and Icon Tie to Rank Highest in Customer Satisfaction with Motorcycle Helmets -
Original Equipment Tire Study
J.D. Power and Associates Reports:
Owners of Domestic and European Vehicles Are Significantly More Satisfied with Tires than
Are Owners of Asian Vehicles
Michelin Ranks Highest in Original Equipment Tire Customer Satisfaction across All Four Segments -
Vehicle Dependability Study
J.D. Power and Associates Reports:
While Vehicle Dependability Continues to Improve, New Technologies and Features Pose Challenges for Automakers
Toyota Motor Corporation Models Receive Seven Awards, While Models from Ford Motor Company Receive Four Awards
WESTLAKE VILLAGE, Calif.: 17 March 2011 — Overall vehicle dependability has improved from 2010, with automakers succeeding in reducing problem rates in many traditional areas, but experiencing some challenges in overcoming problems with newer technologies and features, according to the J.D. Power and Associates 2011 U.S. Vehicle Dependability StudySM (VDS) released today.