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Pharmacy Satisfaction Study
J.D. Power and Associates Reports:
Pharmacy Customers Have Higher Expectations for Short Wait Times
Good Neighbor Pharmacy, Health Mart, Kaiser Permanente Pharmacy, Publix and Target
Rank Highest in Pharmacy Customer Satisfaction in Their Respective Segments
WESTLAKE VILLAGE, Calif.: 20 September 2011 — In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy StudySM released today. -
Health Insurance Plan Study
J.D. Power and Associates Reports:
Members of Health Plans with Integrated Delivery Models Are More Satisfied than
Members without Integrated Plans
Satisfaction among Health Plan Members Decreases from 2010
WESTLAKE VILLAGE, Calif.: 17 March 2011 — Member satisfaction with health plans that share characteristics of integrated delivery systems (IDS) is considerably higher than member satisfaction with plans in which the provider and payer are not part of the same organization, according to the J.D. Power and Associates 2011 U.S. Member Health Insurance Plan StudySM released today.