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Choosing A Gym
Here are some tips to help you choose a gym...
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Hospice Care
Hospice care is an option for those in the final phases of a terminal illness. Its objective is not to prolong life, but to provide maximum comfort for a patient who may be nearing the end of life. Usually, keeping the patient alert and pain-free are top priorities.
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Helen Keller Hospital - Distinguished Hospital Program
Helen Keller Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience."
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What Does A Pharmacist Do?
A pharmacist prepares medications, fills doctors' prescriptions, and counsels patients about the proper use of medications.
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How to Avoid Prescription Drug Risks
Almost all medications have their risks, even when they've been prescribed by a doctor. However, those risks can be avoided in many instances. Here are some tips...
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Things to Consider When Choosing a Hospital
When you're choosing a hospital, start by listing all the hospitals in your area that are covered by your health plan and where your regular doctor has privileges. If you're concerned about a specific medical condition, choose a hospital that's known for its experience and success in treating that specific condition.
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2012 Employer Health Plan Study (Updated)
Amid uncertainty surrounding the future of employer-sponsored coverage, employers are preparing to pursue alternate methods of offering healthcare options to their employees--such as defined contributions, vouchers, exchange purchasing--or cutting coverage altogether, according to the J.D. Power and Associates 2012 Employer Health Plan StudySM released today.
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Four Marketing Themes That Can Resonate with Individual Purchasers
Health plans familiar with marketing to employer purchasers will find much that is different when marketing to individual purchasers.
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Customer-Centric Measurement of Pharmaceutical Sales Representative Performance
Pharmaceutical sales representatives may risk becoming so product-focused that they fail to understand or respond to the ever-changing service needs of their customers.
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The Commercial Health Insurance Experience: Results of the 2012 Member Health Plan Study Podcast
Download a special podcast to learn about the topline findings on how people with commercial health insurance rate their health plan from our 2012 Member Health Plan Study.
Click here to download this podcast >> -
The Results Are In: Customer Ratings of Pharmacy Services Podcast Pt. IV
Which pharmacies achieve superior customer experiences? Download the final podcast in our series, and find out where satisfaction is highest according to our 2011 National Pharmacy Study.
Click here to download this podcast >> -
2012 Distinguished Hospital Program - Valley View Hospital
Valley View Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the second consecutive year the hospital has been recognized for its inpatient services, and the fourth consecutive year it has been recognized for its emergency department services.
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The Changing Dynamics of Pharmacy Customer Satisfaction: Pre-Release of Key Findings Podcast Pt. III
J.D. Power and Associate's 2011 National Pharmacy Study released Monday, September 20th. Learn about the topline results from this year's study by downloading the third podcast in our series, comparing shifts in customer satisfaction across mail-order and brick-and-mortar channels.
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Achieving Superior Customer Experiences Across Pharmacy Channels Podcast Pt. I
As a lead-up to release of J.D. Power's 2011 National Pharmacy Study on September 20th, first in a series of podcasts addresses what customers seek from mail-order pharmacy programs.
It's difficult for today's mail-order pharmacy programs to focus purchasers on anything but cost. Yet there are other crucial factors that together play an even more important role in driving high levels of customer satisfaction.
Click here to download this podcast >> -
Achieving Superior Customer Experiences Across Pharmacy Channels Podcast Pt. II
In preparation for the public release of results from the 2011 National Pharmacy Study on September 20th, we invite you to view our second in a series of podcasts. This installment focuses on the in-store experience, at brick-and-mortar pharmacies.
Click here to download this podcast >>