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2012 Independent Travel Website Satisfaction Report
Satisfaction with the price paid on a travel website drives high overall satisfaction among consumers with their overall website experience, according to the J.D. Power and Associates 2012 Independent Travel Website Satisfaction ReportSM released today.
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2012 North America Rental Car Satisfaction Study
Customer satisfaction with rental cars has increased for a third consecutive year, reaching its highest level in seven years, according to the J.D. Power and Associates 2012 North America Rental Car Satisfaction StudySM released today.
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2012 North America Hotel Guest Satisfaction Index Study
While the hotel industry continues to gradually recover from the economic downturn, guest satisfaction with the underlying hotel experience continues to deteriorate as hoteliers fall further behind guest expectations, according to the J.D. Power and Associates 2012 North America Hotel Guest Satisfaction Index StudySM released today.
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2012 North America Airline Satisfaction Study
Although low-cost carriers continue to lead the way in improving passenger satisfaction, traditional carriers still struggle to meet travelers' expectations, according to the J.D. Power and Associates 2012 North America Airline Satisfaction StudySM released today.
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2011 Japan Hotel Guest Satisfaction Study
Improving Hotel Staff Ability is Key to Improving Overall Satisfaction and Increasing Occupancy for Hotel Chains in Japan
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North America Hotel Guest Satisfaction Index Study
J.D. Power and Associates Reports:
Hotel Guest Satisfaction with Costs and Fees Improves from 2010, Despite a Decline in Overall SatisfactionDrury Inn & Suites, Embassy Suites Hotels, Holiday Inn, Homewood Suites, Hotel Indigo, Microtel Inns & Suites And The Ritz-Carlton Each Rank Highest in Customer Satisfaction in Their Respective Segments
WESTLAKE VILLAGE, Calif.: 20 July 2011 — Hotel guest satisfaction with costs and fees has improved despite higher room rates, while satisfaction with other service and product-related aspects has declined amid increasing occupancy rates, according to the J.D. Power and Associates 2011 North America Hotel Guest Satisfaction Index StudySM released today.
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North America Airline Satisfaction Study
J.D. Power and Associates Reports:
Customer Satisfaction with Airlines Increases for a Second Consecutive Year, but Gains Are Tempered By Dissatisfaction with Costs and Fees among Traditional Network CarriersAlaska Airlines and JetBlue Airways Each Rank Highest in Customer Satisfaction with Airlines in Their Respective
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Rental Car Satisfaction Study
J.D. Power and Associates Reports:
Overall Satisfaction with Rental Cars Rebounds Following Challenging Years for the Industry
Enterprise Ranks Highest in Satisfying Rental Car Customers for a Seventh Consecutive Year
WESTLAKE VILLAGE, Calif.: 16 November 2010 — Overall customer satisfaction with rental cars has returned to pre-recession levels after declining to lower levels during the past two years, according to the J.D. Power and Associates 2010 North America Rental Car Satisfaction StudySM released today. -
European Hotel Guest Satisfaction Study
J.D. Power and Associates Reports:
Declines in Satisfaction among Guests in Upper Upscale, Upscale and Mid-Scale Hotel Properties in Europe Are Masked By Increased Satisfaction with Costs and Fees
Mövenpick Hotels & Resorts; Premier Inn; Scandic; and Steigenberger Hotels and Resorts Each Rank Highest in Customer Satisfaction among Hotel Guests in Europe
WESTLAKE VILLAGE, Calif.: 21 October 2010 — While overall satisfaction among European hotel guests appears to have remained stable after achieving a five-year high in 2009, when the benefit of lower guest room rates is removed, satisfaction with the rest of the guest experience has declined notably, according to the J.D. Power and Associates 2010 European Hotel Guest Satisfaction Index StudySM released today. While these declines occur in three of four hotel segments included in the study, satisfaction in the economy segment has increased. -
North America Restaurant Customer Satisfaction Study
*Updated version*
J.D. Power and Associates Reports:
Service and Environment Rival Price as Drivers of Overall Customer Satisfaction with Restaurants
Cracker Barrel Old Country Store Ranks Highest among Family Restaurants in Seven Market Segments
WESTLAKE VILLAGE, Calif.: 10 August 2010 — In the current tough economic environment, in which many restaurant chains seek to attract customers by touting their value, dining establishments may be better able to differentiate themselves by providing satisfying service and environments, rather than competing solely on price and portion size, according to the J.D. Power and Associates 2010 U.S. Restaurant Satisfaction StudySM released today. -
North America Airport Satisfaction Study
J.D. Power and Associates Reports:
Although Technology May Help Improve the Airport Experience, the Basics Have the Greatest Impact on Passenger Satisfaction
Detroit Metropolitan Wayne County, Indianapolis International and Kansas City International Airports Each Rank Highest in Overall Passenger Satisfaction in their Respective Segments
WESTLAKE VILLAGE, Calif.: 18 February 2010 - Although technology has revolutionized air travel during the past decade, passenger satisfaction with airports continues to lag behind that of other aspects of the travel industry, largely because passenger expectations of basic needs-such as prompt baggage delivery, airport comfort and ease of navigating the airport-are not being met consistently, according to the J.D. Power and Associates 2010 North America Airport Satisfaction StudySM released today.