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2013 Canadian Wireless Total Ownership Experience Study
For the first time, satisfaction is notably higher among wireless customers who use online self-service channels for both service and sales issues than among those who use the traditional call centres and in-store channels, according to the J.D Power & Associates 2013 Canadian Wireless Total Ownership Experience StudySM released today.
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2013 U.S. Tablet Satisfaction Study--Volume 1
As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction StudySM--Volume 1 released today.
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2013 Australia Wireless Network Quality Study
As the wireless services industry grows increasingly competitive and 4G service becomes more prevalent, the gap in network quality performance between the highest- and lowest-ranked carriers has narrowed compared with 2012, according to the J.D. Power and Associates 2013 Australia Wireless Network Quality StudySM released today.
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2013 U.S. Wireless Smartphone Satisfaction Study--Volume 1 and 2013 U.S. Wireless Traditional Mobile Phone Satisfaction Study--Volume 1
Overall satisfaction among smartphone customers increases significantly as manufacturers continue to improve styling, feature sets, usability and software, according to the J.D. Power and Associates 2013 U.S. Wireless Smartphone Satisfaction StudySM--Volume 1 and the J.D. Power and Associates 2013 U.S. Wireless Traditional Mobile Phone Satisfaction StudySM--Volume 1, both released today.
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2013 U.S. Wireless Network Quality Performance Study - Vol. 1
Wireless customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans, according to the J.D. Power and Associates 2013 U.S. Wireless Network Quality Performance StudySM--Volume 1 released today.
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2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1
Satisfaction with their purchase experience is higher among wireless customers who own a 4G-enabled device than among those who own a less technologically advanced device, according to the J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1, both released today.
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2013 U.S. Wireless Customer Care Full-Service Performance Study--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance Study--Volume 1
Satisfaction with a carrier's customer care service is higher among wireless customers subscribing to data-sharing service plans1 than it is among those subscribing to more traditional service and data plans, according to the J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 1, both released today.
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J.D. Power and Associates to Host Workshop on Digital Lifestyle Research At the 2013 Consumer Electronics Show
WESTLAKE VILLAGE, Calif.: 7 January 2013 -- J.D. Power and Associates will host its inaugural Smart Homes & Digital Consumers Workshop at the 2013 Consumer Electronics Show on January 9 at the Las Vegas Convention Center in Las Vegas, NV. This free, half-day workshop will focus on digital innovation, smart homes and evolving consumer technologies.
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2012 Digital Lifestyle Study
Consumers are interested in digital lifestyle offerings that aggregate a wide array of service types--such as their telecommunications, cable, Internet, home security system and home energy management--and are comfortable purchasing these services from one company, according to the J.D. Power and Associates 2012 Digital Lifestyle StudySM released today.
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2012 U.S. Residential Television Service Provider Satisfaction Study
Premium television package subscribers are more loyal and more likely to purchase additional products from their television provider than are subscribers with basic and expanded basic programming packages, according to the J.D. Power and Associates 2012 U.S. Residential Television Service Provider Satisfaction StudySM released today.
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2012 U.S. Residential Internet Service Provider Satisfaction Study
As efficient network technologies employing fiber optics and hybrid fiber/coax diminish outages and increase bandwidth speed, customers utilizing DSL technology face reliability issues and worse-than-expected network speed, according to the J.D. Power and Associates 2012 U.S. Residential Internet Service Provider Satisfaction StudySM released today.
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2012 U.S. Residential Telephone Customer Satisfaction Study
Both Generation Y and Pre-Boomer customers are significantly more satisfied with their home telephone service than customers in other generational groups, but for very different reasons, according to the J.D. Power and Associates 2012 U.S. Residential Telephone Customer Satisfaction StudySM released today.
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2012 U.S. Wireless Smartphone Customer Satisfaction Study and 2012 U.S. Wireless Traditional Mobile Phone Satisfaction Study
As wireless phones continue to be integrated in every aspect of consumers' lives, smartphones are quickly gaining a foothold as the centerpiece of mobile social media. The seamless connectivity offered by mobile social networking applications, such as Twitter and Facebook, play a critical role in overall smartphone satisfaction, according to the J.D. Power and Associates 2012 U.S. Wireless Smartphone Customer Satisfaction StudySM--Volume 2 and the J.D. Power and Associates 2012 U.S. Wireless Traditional...
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2012 U.S. Wireless Network Quality Performance Study--Volume 2
Wireless customers who use 4G LTE-enabled devices experience fewer data-related issues, especially with slow connection speeds, than do customers who use 3G and other 4G-enabled devices, according to the J.D. Power and Associates 2012 U.S. Wireless Network Quality Performance StudySM--Volume 2 released today.
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2012 U.S. Full-Service Wireless Purchase Experience Study--Volume 2
Improvements in sales efficiency and exceeding customer expectations contribute to increased customer satisfaction among wireless customers who completed a sales transaction at a retail store, according to the J.D. Power and Associates 2012 U.S. Full-Service Wireless Purchase Experience StudySM--Volume 2 and the 2012 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 2, both released today.