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2013 U.S. Auto Claims Satisfaction Study--Wave 1
As repairable and total loss claims are being paid faster, overall claimant satisfaction with the auto insurance claims process increases in the fourth quarter of 2012, compared with the fourth quarter of 2011, according to the J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction StudySM--Wave 1 released today.
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Japan Auto Insurance Shopping Satisfaction Study and 2012 Japan Auto Insurance Satisfaction Study
Although price has the greatest influence on customer satisfaction at the time of purchase of a new insurance policy, price alone does not promote long-term customer loyalty, according to the J.D. Power Asia Pacific 2012 Japan Auto Insurance Shopping Satisfaction StudySM and the 2012 Japan Auto Insurance Satisfaction Study,SM both released today.
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2012 Japan Auto Insurance Claims Satisfaction Study
Knowing who to contact at the insurance company to file an auto accident claim, and being able to quickly reach them, is vital to high overall customer satisfaction, according to the J.D. Power Asia Pacific 2012 Japan Auto Insurance Claims Satisfaction StudySM released today.
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2012 Canadian Home Insurance Study
Recent severe weather and environmental events, such as Hurricane Sandy and the earthquakes in British Columbia highlight that many Canadian insurance customers lack catastrophic loss coverage, according to the J.D. Power and Associates 2012 Canadian Home Insurance StudySM released today.
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2012 U.S. National Homeowners Insurance Study
Satisfaction improves among customers who bundle other policies with their homeowners policy, contributing to higher overall customer satisfaction with homeowner insurance companies, according to the J.D. Power and Associates 2012 U.S. National Homeowners Insurance StudySM released today.
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2012 Canadian Auto Insurance Satisfaction Study
As fewer customers indicate premium rate increases and more enticing policy offerings become available to policyholders, satisfaction with Canadian auto insurance carriers improves across all regions, according to the J.D. Power and Associates 2012 Canadian Auto Insurance Satisfaction StudySM released today.
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2012 U.S. Auto Claims Satisfaction Study - Wave 3
Customer satisfaction with the auto claims experience has returned to levels similar to those in the second half of 2011, after a notable decrease in the first quarter of 2012, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM-Wave 3 released today.
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2012 U.S. Auto Insurance Study
Led primarily by increases in satisfaction with policy offerings and billing and payment, overall customer satisfaction with auto insurance companies has reached an all-time high, according to the J.D. Power and Associates 2012 U.S. Auto Insurance StudySM released today.
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2012 Insurance Website Evaluation Study
As more than one-third (34%) of auto insurance shoppers prefer to buy their policy online, the experience shoppers have on an insurance company's website impacts their likelihood to shop and recommend the insurer, according to the J.D. Power and Associates 2012 Insurance Website Evaluation StudySM released today.
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Guardian Retirement Solutions - Call Center Certification Program
The Guardian Insurance & Annuity Company, Inc. (GIAC), a wholly owned subsidiary of The Guardian Life Insurance Company of America (Guardian), has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Guardian's service call center operations to provide "An Outstanding Customer Service Experience."
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2012 U.S. Insurance Shopping Study
The auto insurance shopping rate has reached the lowest point in the past five years, with only 25 percent of insurance customers indicating they shopped for a new insurer in the past 12 months, down eight percentage points from 2011, according to the J.D. Power and Associates 2012 U.S. Insurance Shopping StudySM released today
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2012 Auto Claims Satisfaction Study--Wave 2
Customer satisfaction with the auto claims experience declined for the first time in three calendar quarters, according to the J.D. Power and Associates 2012 U.S. Auto Claims Satisfaction StudySM--Wave 2 released today.
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Asia Pacific 2012 Japan Life Insurance Claim Customer Satisfaction Study
Forty percent of consumers who file a life insurance claims indicate that they are considering switching insurance providers or their insurance contract with their current provider, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance Claim Customer Satisfaction StudySM.
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2012 Japan Life Insurance Contract Customer Satisfaction Study
While the main sales channel for life insurance in Japan remains direct sales by insurance companies, a growing percentage of consumers are using agencies to buy their life insurance, according to the J.D. Power Asia Pacific 2012 Japan Life Insurance Contract Customer Satisfaction StudySM.
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2012 U.S. Property Claims Satisfaction Study
Despite a record number of catastrophic storms and some of the largest payouts ever in the U.S. property insurance industry in 2011, overall customer satisfaction with the property claims experience has significantly increased from last year, according to the J.D. Power and Associates 2012 U.S. Property Claims Satisfaction StudySM released today.