The inaugural J.D. Power 2013 Appliance Shopper Website Evaluation StudySM finds that customers are more likely to visit a traditional brick-and-mortar appliance store if they find that store's website useful. Moreover, satisfaction with a store's or a brand's website can drive additional purchases from a particular brand or retailer.
An attentive and knowledgeable store staff might be just as critical to the success of a household appliance retailer as the merchandise itself, according to the just-released J.D. Power 2013 Appliance Retailer Satisfaction Study.SM
The manufacturer's or retailer's warranty is gaining importance as a measure of customer satisfaction with major kitchen and laundry appliances. Product performance and reliability, however, are still the dominant drivers of customer satisfaction.
New business practices instituted in the wake of nationwide reforms appear to be contributing to the increase in overall customer satisfaction with primary mortgage servicers, according to the J.D. Power 2013 U.S. Primary Mortgage Servicer Satisfaction StudySM released today.
Repeat buyers and sellers of homes tend to be more satisfied with their real estate companies than first-time buyers and sellers, according to the just-released J.D. Power 2013 Home Buyer/Seller Satisfaction Study.SM
Purchasers of new windows and patio doors generally hold the manufacturer responsible for their satisfaction with the product, regardless of whether the manufacturer interacts directly with the customer or depends on a dealer base for it sales, according to the recently released J.D. Power 2013 Windows and Patio Doors Satisfaction Study.SM
For a seventh consecutive year, Ace Hardware ranks highest among home improvement retailers in customer satisfaction, according to the recently released J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction Study.SM The study, fielded in January and February 2013, shows that customer satisfaction is highest among home improvement retailers that provide a knowledgeable and readily available staff.
Do-it-yourself interior paint jobs require products that are effective and easy to use, as well as sound advice from a knowledgeable retailer. Therefore it's no surprise that the availability and courtesy of store staff is the main driver of customer satisfaction with paint retailers, while the application of the product is the most important determinant of customer satisfaction with paint brands.
Three builders of new single-family homes--Brookfield Homes, Innovations by Jayman and Sterling Homes--have been recognized as J.D. Power Builders of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2013 Alberta Single-Family New-Home Builder Customer Satisfaction StudySM released today.
Jayman Modus Calgary has been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction to buyers of new, multi-family homes, according to the J.D. Power and Associates 2013 Alberta Multi-Family New-Home Builder Customer Satisfaction Study.SM
Perhaps because of the ever-increasing number of options available to homeowners, consumers purchasing kitchen cabinets are becoming more exacting about every aspect of their experience with those cabinets.
Three builders of new, single-family homes--Coventry Homes Inc., Dolce Vita Homes and Landmark Legacy Homes Inc.--have each been recognized as a J.D. Power Builder of Excellence for providing outstanding service and high customer satisfaction, according to the J.D. Power and Associates 2013 Alberta Single-Family New-Home Builder Customer Satisfaction StudySM released today.
Customer satisfaction with canister vacuum cleaners is slightly higher than customer satisfaction with upright vacuums, according to the recently released J.D. Power and Associates 2013 Vacuum Customer Experience Benchmark Study.SM
Wherever you live, it's a good idea to have supplies on hand and to develop a plan to cope with natural disasters, especially weather-related events.
Residential natural gas customer satisfaction has increased in 2012, compared with 2011, according to the recently released J.D. Power and Associates 2012 Gas Utility Residential Customer Satisfaction Study.SM