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2013 Vacuum Customer Experience Benchmark Study
Miele again ranks highest in customer satisfaction with upright vacuums and also ranks highest in satisfaction with canister vacuums, a newly created segment for 2013, according to the J.D. Power and Associates 2013 Vacuum Customer Experience Benchmark StudySM released today
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2012 Cordless Drill Satisfaction Report
When shopping for a cordless drill, customers rely on the brand reputation of the manufacturer, price and previous experience when making their purchase decision, according to the J.D. Power and Associates 2012 Cordless Drill Satisfaction ReportSM released today.
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2012 Walk-Behind Lawn Mower Satisfaction Report
Customers use personal experience and recommendations when they shop for a walk-behind lawn mower, but many purchase based on price, according to the J.D. Power and Associates 2012 Walk-Behind Lawn Mower Satisfaction ReportSM released today.
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2012 Windows and Patio Doors Satisfaction Study
Window and patio door customers of brands with high levels of customer satisfaction most frequently cite professional recommendations, quality and their own past experience with purchasing windows as the key drivers in their purchase decision. This is a sharp contrast to brands with lower levels of satisfaction that are primarily selected based on price, according to the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction StudySM released today.
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2012 U.S. Kitchen Cabinet Satisfaction Study
While aesthetics and functionality are important to consumers when choosing new kitchen cabinets, brands that differentiate themselves throughout the shopping and purchase process are best positioned to satisfy customers, according to the J.D. Power and Associates 2012 U.S. Kitchen Cabinet Satisfaction StudySM released today.
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2012 U.S. Home Improvement Retailer Satisfaction Study
Having a helpful and knowledgeable sales staff and making the shopping process easy are key drivers of customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction StudySM released today.
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2012 U.S. Interior Paint Satisfaction Study
Customer satisfaction with interior paint continues to increase as manufacturers and paint retailers focus on paint application, which is the most important aspect of the customer experience, according to the J.D. Power and Associates 2012 U.S. Interior Paint Satisfaction StudySM released today.
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2012 Upright Vacuum Satisfaction Study
Miele ranks highest in satisfying customers with upright vacuum cleaners, according to the J.D. Power and Associates 2012 Upright Vacuum Satisfaction StudySM released today.
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Home Appliance Study
J.D. Power and Associates Reports:
Laundry and Kitchen Appliance Owners Are Increasingly Seeking Brands First, Retailers Second -
Home Appliance Retailer Study
J.D. Power and Associates Reports:
Customer Satisfaction with Major Appliance Retailers Hinges More on Sales, Delivery and Installation Service than on Facilities, Merchandise and Price -
Builder and Remodeler Residential Window and Patio Door Satisfaction Study
J.D. Power and Associates Reports:
Builder and Remodeler Satisfaction with Window and Patio Door Manufacturers Remains Flat, as Gains in Delivery and Product Are Offset by Decline in the Ordering Process -
Consumer Residential Home Improvement Windows and Patio Doors
J.D. Power and Associates Reports:
Energy Efficiency Elevates Customer Satisfaction with Windows and Patio Doors -
Home Improvement - Kitchen Cabinet Satisfaction Study
J.D. Power and Associates Reports:
Overall Customer Satisfaction with Kitchen Cabinet Brands Improves Considerably from 2010 -
Home Improvement Interior Paint
J.D. Power and Associates Reports:
Overall Customer Satisfaction with Interior Paint Improves Notably from 2010 -
Home Improvement Retailer Satisfaction
J.D. Power and Associates Reports:
Shoppers Indicate Higher Satisfaction with Store Facilities, Merchandise and Pricing at Home Improvement Stores