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2013 Windows and Patio Doors Satisfaction Study
Whether manufacturers have direct interactions with their customers or whether they depend on a dealer base, customers ultimately hold the brand responsible for their satisfaction, according to the J.D. Power & Associates 2013 Windows and Patio Doors Satisfaction StudySM released today.
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2013 Home Improvement Retailer Satisfaction Study
Customer satisfaction is highest among home improvement retailers that provide a knowledgeable and readily available staff to address customer needs, according to the J.D. Power & Associates 2013 Home Improvement Retailer Satisfaction StudySM released today.
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2013 U.S. Interior Paint Satisfaction Study
Application drives customer satisfaction with paint brands, while availability and courtesy of staff drives customer satisfaction with paint retailers, according to the J.D. Power and Associates 2013 U.S. Interior Paint Satisfaction StudySM released today.
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2013 U.S. Kitchen Cabinet Satisfaction Study
While the ordering and delivery process has consistently been a leading driver of customer satisfaction with the overall cabinet experience, operational performance has increased in importance in 2013 to become equally impactful in satisfying customers, according to the J.D. Power and Associates 2013 U.S. Kitchen Cabinet Satisfaction StudySM released today.
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2013 Vacuum Customer Experience Benchmark Study
Miele again ranks highest in customer satisfaction with upright vacuums and also ranks highest in satisfaction with canister vacuums, a newly created segment for 2013, according to the J.D. Power and Associates 2013 Vacuum Customer Experience Benchmark StudySM released today
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2012 Cordless Drill Satisfaction Report Results
When shopping for a cordless drill, customers rely mainly on the reputation of the brand, followed closely by price, in making their purchase decisions, according to the recently released J.D. Power and Associates 2012 Cordless Drill Satisfaction Report.SM
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2012 Cordless Drill Satisfaction Report
When shopping for a cordless drill, customers rely on the brand reputation of the manufacturer, price and previous experience when making their purchase decision, according to the J.D. Power and Associates 2012 Cordless Drill Satisfaction ReportSM released today.
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2012 Walk-Behind Lawn Mower Satisfaction Report
Customers use personal experience and recommendations when they shop for a walk-behind lawn mower, but many purchase based on price, according to the J.D. Power and Associates 2012 Walk-Behind Lawn Mower Satisfaction ReportSM released today.
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The Cycle of the Customer Experience
J.D. Power asked interior paint purchasers how their past experience with a paint brand affected their shopping process and purchase experience as well as the role of their current experience in terms of driving loyalty to the brand for the next painting project.
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2012 Windows and Patio Doors Satisfaction Study Results
Quality and dependability appear to be more important than price in gauging buyer satisfaction with windows and patio doors, according to a recent study conducted by J.D. Power and Associates.
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2012 Windows and Patio Doors Satisfaction Study
Window and patio door customers of brands with high levels of customer satisfaction most frequently cite professional recommendations, quality and their own past experience with purchasing windows as the key drivers in their purchase decision. This is a sharp contrast to brands with lower levels of satisfaction that are primarily selected based on price, according to the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction StudySM released today.
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2012 U.S. Kitchen Cabinet Satisfaction Study
While aesthetics and functionality are important to consumers when choosing new kitchen cabinets, brands that differentiate themselves throughout the shopping and purchase process are best positioned to satisfy customers, according to the J.D. Power and Associates 2012 U.S. Kitchen Cabinet Satisfaction StudySM released today.
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2012 U.S. Home Improvement Retailer Satisfaction Study Results
Service and convenience are the keys to success for home improvement retailers, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction Study.
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2012 U.S. Home Improvement Retailer Satisfaction Study
Having a helpful and knowledgeable sales staff and making the shopping process easy are key drivers of customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Home Improvement Retailer Satisfaction StudySM released today.
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2012 U.S. Interior Paint Satisfaction Study Results
Consumers who purchase interior paint are becoming more pleased with the product, particularly if they apply the paint themselves.