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2013 Member Health Plan Study
The introduction of health insurance exchanges is generating interest among health plan members who purchase insurance directly, as well as those who have high deductibles and/or lower levels of overall satisfaction, according to the J.D. Power and Associates 2013 Member Health Plan StudySM released today.
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2012 Blood Glucose Meter Satisfaction Study
While satisfaction with blood glucose meters is high among users, perceived accurate readings and an easy-to-use navigation interface differentiate the highest performers from other meters, according to the J.D. Power and Associates 2012 Blood Glucose Meter Satisfaction StudySM released today.
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Northside Hospital - 2012 Distinguished Hospital Program
Northside Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Maternity Experience." This is the fourth consecutive year the hospital has been recognized for its maternity services.
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2012 U.S. Pharmacy Study
Satisfaction among customers using mail-order pharmacies to fill their prescriptions continues to decline, falling significantly below customer satisfaction with brick-and-mortar pharmacies, according to the J.D. Power and Associates 2012 U.S. Pharmacy StudySM released today.
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2012 National Patient Experience Study
In an era in when hospitals compete for patients by boasting the latest clinical technology, the most prestigious physicians and impressive amenities, patient satisfaction is most influenced by human factors, especially superior service-related communication skills between hospital staff and patients, according to the J.D. Power and Associates 2012 National Patient Experience StudySM released today.
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Helen Keller Hospital - Distinguished Hospital Program
Helen Keller Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience."
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2012 Employer Health Plan Study (Updated)
Amid uncertainty surrounding the future of employer-sponsored coverage, employers are preparing to pursue alternate methods of offering healthcare options to their employees--such as defined contributions, vouchers, exchange purchasing--or cutting coverage altogether, according to the J.D. Power and Associates 2012 Employer Health Plan StudySM released today.
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2012 Distinguished Hospital Program - Valley View Hospital
Valley View Hospital has been recognized for service excellence under the J.D. Power and Associates Distinguished Hospital ProgramSM. This distinction acknowledges a strong commitment by the hospital to provide "An Outstanding Inpatient Experience" and "An Outstanding Emergency Department Experience." This is the second consecutive year the hospital has been recognized for its inpatient services, and the fourth consecutive year it has been recognized for its emergency department services.
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2012 U.S. Member Health Plan Study
Anticipating the impact of healthcare reform, nearly four in 10 health plan members with employee-sponsored insurance say they would shop for coverage through a health insurance exchange if they had the opportunity, according to the J.D. Power and Associates 2012 U.S. Member Health Plan Study.
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Memorial Hospital Recognized for Excellence
Memorial Hospital Recognized for Providing Outstanding Inpatient and Cardiovascular Experiences
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The Valley Hospital Recognized for Excellence
The Valley Hospital Recognized for Providing an Outstanding Inpatient Experience for a Ninth Consecutive Time and an Outstanding Emergency Department Experience for a Second Consecutive Time
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Shoals Hospital Recognized for Excellence
Shoals Hospital Recognized for Providing an Outstanding Inpatient Experience
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Northside Hospital Recognized for Excellence
Northside Hospital Recognized for Providing Outstanding Maternity Experience for a Third Consecutive Year
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Forrest General Hospital Recognized for Excellence
Forrest General Hospital Recognized for Providing an Outstanding Cardiovascular ExperienceFor a Third Consecutive Year
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Pharmacy Satisfaction Study
J.D. Power and Associates Reports:
Pharmacy Customers Have Higher Expectations for Short Wait Times
Good Neighbor Pharmacy, Health Mart, Kaiser Permanente Pharmacy, Publix and Target
Rank Highest in Pharmacy Customer Satisfaction in Their Respective Segments
WESTLAKE VILLAGE, Calif.: 20 September 2011 — In addition to expecting more from the pharmacist and pharmacy staff, customers are also expecting shorter wait times, according to the J.D. Power and Associates 2011 U.S. National Pharmacy StudySM released today.