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2012 Consumer Financing Satisfaction Study
There is a strong relationship between an exceptional vehicle loan or lease servicing experience and customer intent to use the same finance provider again, according to the J.D. Power and Associates 2012 Consumer Financing Satisfaction StudySM released today.
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2012 U.S. Primary Mortgage Origination Satisfaction Study
Overall customer satisfaction with mortgage lenders has reached its highest level in the past six years, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Origination Satisfaction StudySM released today.
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2012 U.S. Small Business Banking Satisfaction Study
Small business banking customers, and the economic catalyst that they represent, are not having their expectations fully met by their bank, according to the J.D. Power and Associates 2012 U.S. Small Business Banking Satisfaction StudySM released today.
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2012 Canadian Small Business Banking Satisfaction Study
Canadian banks are not fully meeting the expectations of small business banking customers in relationship management, problem prevention and resolution, and differentiated service offerings, according to the J.D. Power and Associates 2012 Canadian Small Business Banking Satisfaction StudySM released today.
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2012 Credit Card Website Evaluation Study (CCWES)
The proportion of credit card customers who use online channels to perform basic tasks continues to increase, with those who use a smartphone or tablet preferring different experiences from those who use a computer, according to the J.D. Power and Associates 2012 Credit Card Website Evaluation StudySM (CCWES) released today.
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2012 Canadian Discount Brokerage Investor Satisfaction Study
Although overall investor satisfaction with Canadian discount brokerage firms increases year over year, closing the satisfaction gap with U.S. firms, large gaps in the investor experience remain, according to the J.D. Power and Associates 2012 Canadian Discount Brokerage Investor Satisfaction StudySM released today.
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2012 Canadian Full Service Investor Satisfaction Study
Canadian full service investor satisfaction declines for the second consecutive year as investor relationships with advisors weakens, according to the J.D. Power and Associates 2012 Canadian Full Service Investor Satisfaction StudySM released today.
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2012 U.S. Credit Card Satisfaction Study
After several years of dramatic changes due to legislation, increased fees and limited credit availability, there finally is stabilization in the credit card industry, and the stability is reflected in a third consecutive year of increased credit card customer satisfaction, according to the J.D. Power and Associates 2012 U.S. Credit Card Satisfaction StudySM released today.
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2012 Japan Investor Satisfaction Study
Although overall customer satisfaction with the investment services of banks and securities companies is low, financial institutions have the opportunity to increase investments of individual investors by focusing on satisfaction improvements, according to the J.D. Power Asia Pacific 2012 Japan Investor Satisfaction StudySM released today.
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2012 U.S. Dealer Financing Satisfaction Study
Satisfaction with automotive finance providers is significantly higher among dealers who have a preferred relationship with their lender, which is driven by a higher number of automated approvals, faster funding, more interactions with their sales representative and a perceived increase in the flexibility of the lender's buying policy, according to the J.D. Power and Associates 2012 U.S. Dealer Financing Satisfaction StudySM released today.
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2012 U.S. Primary Mortgage Servicer Satisfaction Study
Historically low interest rates, combined with proprietary and government loan modification programs, have helped reduce the number of homeowners in distress, according to the J.D. Power and Associates 2012 U.S. Primary Mortgage Servicer Satisfaction StudySM released today.
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2012 Canadian Retail Banking Customer Satisfaction Study
Overall customer satisfaction with the Big 51 and mid banks in Canada has declined this year, due largely to a decline in fee satisfaction, according to the J.D. Power and Associates 2012 Canadian Retail Banking Customer Satisfaction StudySM released today.
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2012 China Retail Banking Satisfaction Study
Customer satisfaction with retail banks in China improves in 2012 due to significant increases in satisfaction with fees and problem resolution, according to the J.D. Power Asia Pacific 2012 China Retail Banking Satisfaction StudySM.
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2012 U.S. Self-Directed Investor Satisfaction Study
Although self-directed investors' overall satisfaction with their investment firm has improved from 2011, satisfaction with trading charges and fees has decreased for a second consecutive year, according to the J.D. Power and Associates 2012 U.S. Self-Directed Investor Satisfaction StudySM released today.
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2012 Canadian Dealer Financing Satisfaction Study
Banks in Canada are increasing their penetration in the automotive dealer financing marketplace at the same time as Canadian dealers' satisfaction with banks is improving, according to the J.D. Power and Associates 2012 Canadian Dealer Financing Satisfaction StudySM released today.