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2013 Gas Utility Business Customer Satisfaction Study
Amid a reduction in local and customer-focused activities, overall customer satisfaction declines among business gas utility customers, according to the J.D. Power and Associates 2013 Gas Utility Business Customer Satisfaction StudySM released today.
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2013 Hurricane Sandy Responsiveness Study
Overall, state governments and electric utilities provided more effective responsiveness and handling of the 2012 Hurricane Sandy emergency than did local and federal governments, according to the J.D. Power and Associates 2013 Hurricane Sandy Responsiveness StudySM released today.
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2013 Electric Utility Business Customer Satisfaction Study
Business customer satisfaction with electric utility communications increases, while overall satisfaction declines, according to the J.D. Power and Associates 2013 Electric Utility Business Customer Satisfaction StudySM released today.
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2012 Smart Pulse Study and 2012 Customer Engagement Strategies Study
While many of the smart meter products and services utilities provide encourage their customers to actively participate in managing their energy costs, utilities still face challenges to smart meter introduction in the marketplace, according to the J.D. Power and Associates 2012 Smart Pulse StudySM and 2012 Customer Engagement Strategies StudySM released today.
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2012 Gas Utility Residential Customer Satisfaction Study
Residential natural gas customer satisfaction increases by seven points year over year, as the average reported monthly bill in 2012, $78, decreases by $9 from 2011, according to the J.D. Power and Associates 2012 Gas Utility Residential Customer Satisfaction StudySM released today.
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2012 Texas Residential Retail Electric Provider Customer Satisfaction Study
Customers in Texas who are able to choose their electric provider are increasingly more satisfied with their provider than are those who do not have a choice, according to the J.D. Power and Associates 2012 Texas Residential Retail Electric Provider Customer Satisfaction StudySM released today.
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2012 Electric Utility Residential Customer Satisfaction Study
Following a stormy second half of 2011, customer satisfaction with electric utility companies has declined for a second consecutive year, according to the J.D. Power and Associates 2012 Electric Utility Residential Customer Satisfaction StudySM released today.
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2012 Utility Website Evaluation Study (UWES)
Utility websites do particularly well in providing their customers with a satisfying online experience for reviewing account information online and scheduling payments, but new or more complex functions, such as setting up an account or finding information on how to save energy, are among the most difficult for customers to understand, according to the J.D. Power and Associates 2012 Utility Website Evaluation StudySM (UWES) released today.
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2012 Gas Utility Business Customer Satisfaction Study
In a reversal from 2011, satisfaction with communications from gas utilities has improved significantly among business customers, which has contributed to a notable increase in overall satisfaction, according to the J.D. Power and Associates 2012 Gas Utility Business Customer Satisfaction Study.
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2012 Electric Utility Business Customer Satisfaction Study
Overall Satisfaction among Business Customers of Electric Utilities Increases Notably, But Satisfaction Lags among Businesses That Spend the Least on Electricity
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Texas Residential Retail Electric Provider Customer Satisfaction Study
J.D. Power and Associates Reports:
Overall Customer Satisfaction with Residential Retail Electric Service Providers in Texas Increases for a Third Consecutive Year -
Georgia Retail Gas Provider Customer Satisfaction Study
J.D. Power and Associates Reports:
Among Customers of Georgia Natural Gas Retailers, Low Customer Satisfaction
Leads to Higher Switching Risk -
Texas Business Electric Retailer Satisfaction Study
J.D. Power and Associates Reports:
Overall Satisfaction among Business Customers of Retail Electric Providers in Texas Increases Notably Due to Improvements in Price and Customer Service
Gexa Energy Ranks Highest in Business Customer Satisfaction with Texas Retail Electric Providers
WESTLAKE VILLAGE, Calif.: 1 December 2010 -- Lower perceived electricity prices and vastly improved customer service have led to a considerable increase in business customer satisfaction with retail electricity providers in Texas, according to the J.D. Power...