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J.D. Power and Associates' researchers, analysts, statisticians, and experts in consumer behavior and demographic trends have created a variety of content including white papers, special reports, webcasts, and more that provide added value to clients, prospects, marketing and advertising agencies, and those in the educational sector.
  1. 2012 Call Center Certification - Nicor National

    Nicor National has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Nicor National's service call center operations to provide "An Outstanding Customer Service Experience."

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  2. The Hartford - Call Center Certification Program

    The Hartford Financial Services Group, Inc. has been recognized for customer satisfaction excellence for its small business insurance call center operations under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by The Hartford's call center operations to provide "An Outstanding Customer Service Experience."

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  3. Call Center Certification - Salt River Project

    Salt River Project has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Salt River Project's service call center operations to provide "An Outstanding Customer Service Experience."

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  4. Bank of America Merrill Lynch - Call Center Certification

    Bank of America Merrill Lynch has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Call Center Certification ProgramSM. The Call Center Certification Program distinction acknowledges a strong commitment by Bank of America Merrill Lynch's service call center operations to provide "An Outstanding Customer Service Experience."

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  5. Riverbed Technology - Certified Technology Service and Support Program

    For the second consecutive year, Riverbed Technology has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Riverbed(R) for delivering "An Outstanding Customer Service Experience" to customers globally.

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  6. Vital Images, Inc - Certified Technology Service and Support Program

    For the third consecutive year, Vital Images, Inc., a Toshiba Medical Systems Group Company, has achieved certification under the J.D. Power and Associates Certified Technology Service and Support ProgramSM. This distinction recognizes Vital Images, Inc. for delivering "An Outstanding Customer Service Experience" to customers globally.

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