New-vehicle buyers in Indonesia are increasingly using the Internet to find information about the makes and models they are considering for purchase before heading to the dealership, according to the J.D. Power Asia Pacific 2013 Indonesia Sales Satisfaction Index (SSI) StudySM released today.
Although mail-order pharmacies once held a customer satisfaction advantage over brick and mortar pharmacies mainly due to perceived cost competitiveness, satisfaction with brick and mortar pharmacies continues to increase at a faster pace, according to the J.D. Power 2013 U.S. Pharmacy StudySM released today.
Insurance agents who only focus on homeowners insurance customers are missing a golden opportunity to build long-term relationships with renter customers as their insurance needs grow due to life or circumstance changes--such as having a family or purchasing a home or additional car--according to the J.D. Power 2013 U.S. Household Insurance and Bundling StudySM released today.
The criteria used by new-vehicle buyers in their shopping process have become strikingly different among the various regions of India, according to the J.D. Power Asia Pacific 2013 India Escaped Shopper StudySM (ESS) released today.
Customers in Taiwan expect to receive an initial estimate of the service charges when they drop off their vehicle for service and an explanation of the charges after the service is completed, according to the J.D. Power Asia Pacific 2013 Taiwan Customer Service Index (CSI) Study SM released today.
Overall satisfaction declines 10 points among small business banking customers, with the largest declines in fees and problem resolution, according to the J.D. Power 2013 Canadian Small Business Banking Satisfaction StudySM released today.
Rate increases are driving more customers to obtain competitive price quotes, while satisfaction with the purchase experience is trending downward among new-buyer customers due to lower price satisfaction among new buyers, according to the J.D. Power 2014 U.S. Insurance Shopping Study--Wave 1SM released today.
When customers upgrade their basic Internet service as their need for bandwidth increases, levels of both overall satisfaction and customer loyalty increase, according to the J.D. Power 2013 U.S. Residential Internet Service Provider Satisfaction StudySM released today.
Service outages due to severe weather or technical blackouts have a notably negative impact on satisfaction with telephone service performance and reliability among residential customers, according to the J.D. Power 2013 U.S. Residential Telephone Service Provider Satisfaction StudySM released today.
Not only is loss of signal the most frequently mentioned service outage, but it also has the greatest negative impact on customer satisfaction and future loyalty, according to the J.D. Power 2013 U.S. Residential Television Service Provider Satisfaction StudySM released today.
Owner satisfaction with their new vehicle's appeal increases in 2013, particularly in the categories of engine/ transmission and fuel economy, according to the J.D. Power Asia Pacific 2013 Japan Automotive Performance, Execution and Layout (APEAL) StudySM released today.
Vehicle owners who are highly satisfied with the tires equipped on their new vehicles are likely to repurchase the same brand when replacing their tires, according to the J.D. Power Asia Pacific 2013 China New Vehicle Tire Satisfaction Index (NVTSI) StudySM released today.
UnitedHealthcare Vision ranks highest in customer satisfaction among vision plan providers, performing particularly well in plan coverage and communication about plan benefits, according to the J.D. Power 2013 Vision Plan Satisfaction ReportSM released today.
With an increased percentage of owners in Japan taking their vehicles to dealerships for service, the ability to get an appointment at owners' desired time and day has a significant impact on overall satisfaction, according to the J.D. Power Asia Pacific 2013 Japan Customer Service Index (CSI) StudySM released today.
For a third consecutive year, Riverbed Technology has achieved certification under the J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Riverbed for delivering "An Outstanding Customer Service Experience" to customers globally.