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2013 Gas Utility Business Customer Satisfaction Study
Amid a reduction in local and customer-focused activities, overall customer satisfaction declines among business gas utility customers, according to the J.D. Power and Associates 2013 Gas Utility Business Customer Satisfaction StudySM released today.
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J.D. Power Asia Pacific announces the launch of its new website
J.D. Power Asia Pacific announces the launch of its new website that offers insights on the automotive market in India.
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2013 Member Health Plan Study
The introduction of health insurance exchanges is generating interest among health plan members who purchase insurance directly, as well as those who have high deductibles and/or lower levels of overall satisfaction, according to the J.D. Power and Associates 2013 Member Health Plan StudySM released today.
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2013 U.S. Wireless Network Quality Performance Study - Vol. 1
Wireless customers who experience faster and more consistent network speeds spend considerably more on their wireless service plans, according to the J.D. Power and Associates 2013 U.S. Wireless Network Quality Performance StudySM--Volume 1 released today.
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2013 Sporting Goods Retailer Satisfaction Report
Club memberships, while not necessarily creating more loyal customers, positively impact overall customer satisfaction, according to the J.D. Power and Associates 2013 Sporting Goods Retailer Satisfaction ReportSM released today.
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2012 Japan Heavy-Duty Truck Ownership Satisfaction Study
Owner satisfaction decreases when vehicle downtime occurs due to a shortage of parts during after-sales maintenance and repair service, according to the J.D. Power Asia Pacific 2012 Japan Heavy-Duty Truck Ownership Satisfaction Study,SM released today.
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February 2013 Automotive Retail Forecast
The new-vehicle retail selling rate in February remains above 12 million units--stronger than it was a year ago--as the auto industry recovery continues, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.
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2013 Hurricane Sandy Responsiveness Study
Overall, state governments and electric utilities provided more effective responsiveness and handling of the 2012 Hurricane Sandy emergency than did local and federal governments, according to the J.D. Power and Associates 2013 Hurricane Sandy Responsiveness StudySM released today.
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2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1
Satisfaction with their purchase experience is higher among wireless customers who own a 4G-enabled device than among those who own a less technologically advanced device, according to the J.D. Power and Associates 2013 U.S. Wireless Full-Service Purchase Experience StudySM--Volume 1 and the 2013 U.S. Wireless Non-Contract Purchase Experience StudySM--Volume 1, both released today.
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2013 Social Media Benchmark Study
Businesses can no longer adopt a trial-and-error approach to social media as all-new research finds a link between social media and business metrics such as consumers' likelihood to purchase or interact with companies through leading social channels, according to the J.D. Power and Associates 2013 Social Media Benchmark Study,SM released today.
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2013 Electric Utility Business Customer Satisfaction Study
Business customer satisfaction with electric utility communications increases, while overall satisfaction declines, according to the J.D. Power and Associates 2013 Electric Utility Business Customer Satisfaction StudySM released today.
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2013 U.S. Vehicle Dependability Study
The long-term dependability of three-year-old models has improved year-over-year, according to the J.D. Power and Associates 2013 U.S. Vehicle Dependability StudySM (VDS) released today.
The Vehicle Dependability Study is used extensively by vehicle manufacturers worldwide to help design and build higher-quality models, which typically translates to higher resale values and higher customer loyalty. It also helps consumers make more informed choices for both new- and used-vehicle purchases. -
2013 U.S. Wireless Customer Care Full-Service Performance Study--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance Study--Volume 1
Satisfaction with a carrier's customer care service is higher among wireless customers subscribing to data-sharing service plans1 than it is among those subscribing to more traditional service and data plans, according to the J.D. Power and Associates 2013 U.S. Wireless Customer Care Full-Service Performance StudySM--Volume 1 and the 2013 U.S. Wireless Customer Care Non-Contract Performance StudySM--Volume 1, both released today.
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Manufacturer Website Evaluation Study (MWES)--Wave 1
New-vehicle shoppers are more likely to test drive a vehicle following a satisfying experience on an automotive manufacturer's website on either a desktop or tablet, according to the J.D. Power and Associates 2013 Manufacturer Website Evaluation StudySM (MWES)--Wave 1 released today.
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January 2013 Automotive Retail Forecast
The January new-vehicle selling rate is off to a strong start in 2013, with the highest retail selling rate in January in five years, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network(R) (PIN) and LMC Automotive.